The check engine light of my car came on while driving towards Niagara Falls. So to ensure that it is not risky to drive the car, I went to the closest Monroe Muffler. I told him that I am a regular customer of Monro Muffler at the branch closer to my house and he could check the details. He refused to service my car and said that you would have to pay me $95 for me to connect my 5000$ machine to your car. Then when I said that it does not take that much to even change oil in my car. All I wanted to know is the error code so I could decide upon driving the car back home. He then went on to ask me what my profession is and that then he mumbled something and then said " You know what.. its my shop .. I don't need to talk to you guys" and went into the repair shop leaving us stranded. I swore never to enter any other Monro Muffler even if I had to throw my car into junk !!

Yesterday I went to change my oil at the New Britain location. I was told by the manager Mark that I had to use the highest grade oil in my car because my car was and Audi. The oil change cost me a total of $96 and that was with a discount. This oil change cost me more that it did at the actual Audi dealership. My car only have 78000 miles on it. After doing research I found out that I did not need to use that oil and I could have gotten the regular synthetic oil for $35 which is what I went in for. I have two cars that I was taking to them and I will not be using their service anymore or recommending them to anyone else. The last time I took my maxima there I spent over $1300 replacing the exhast system and everything else started going bad. I had to spend another $300 to fix somthing else and the car still was not working right. I took the car to another mechanic and the fixed my car and now its running perfect. I have already made up my mind to not go back to that francise but if I were to go back to any Monroe I would need some form of appology and discount to compensate for the uneccessary monies that I have spend with the company. They did not even rotate my tires because the said they could not get othe lugs off one of my tire. I did not get the service I required yet I paid so much money for the work.

2006 Ford Taurus taken for exhaust noise. Daughter in law was told it was the catalytic converter and would cost $750.00 to repair. Daughter in law called Dan, Father in law for advice, during phone conversation, catalytic converter cut off vehicle, without authorization, making it impossible for the car to be driven anywhere else for repair . Converters are covered under warranty for 10 years but only by dealers not muffler shops, which they know. Basically, Dan had to argue with Monro Personell not to continue with work & arranged to have vehicle towed to a dealership for warranty work . Meanwhile, we have to pay for towing and possibly any other exhaust work if damage was done by Monro when they cut off the converter. The mechanic, if you can call him that, was totally taking advantage of a young person that wasn't very car smart. Luckily she did have the resources available to help fight this battle. It's these kind of people that give mechanics a bad reputation

Mechanic at Monroe Muffler caused damage to struts and strut plates in order to make more money. I took my car in for a wheel alignment and an oil change. I arrived at 7:30 am on September 1, 2008. The mechanic drove my car then placed it on the rack. 2 hours later the mechanic came and told me he would not be able to do an alignment on my car because the front struts were busted and rusted and the strut plates were sticking. I found this hard to believe because I had recently had suspension work done around my entire care. This same mechanic had recently installed a muffler on my car and a comment was made at the time that there had recently been suspension work done. I am truly upset about this transaction and want something done about it. I still have the paperwork for all recent work and witnesses that there was nothing wrong with the struts on my car. Monro wants to charge me another $600 in order to correct the problem which I believe was caused by them.