Run do not hide from mr. montel williams and his health master money muncher. Two broke machines in 15 months, customer service number says... " due to high call volume please call later, Goodbye."

mr monty must be a complete infidel to not know and not care about the products he ` endorses', or the money he has cost people.

Typical money laundering `celebrity' ...run !!! from the health master now ! ! !

We purchased Montel Williams Health Master based on the claims in the infomercial and upon the mistaken assumption that since it was "Montel Williams" it would be a great long-lasting product. The first thing that happened after about one month was that it began leaking. At that time there were no actual drips but signs of "sprayed" juice at the bottom (underneath) was evident. Within another few weeks there was a slow drip however, once the fruits and vegetables began to emulsify the dripping would stop. The warranty on the "container" had expired and I did not have $49.00 to purchase a new one. Also, I felt it would be a waste or money since many people were experiencing the same problem. Last week as I was juicing there was a loud noise (much louder than the noise the machine normally makes) then the next thing I knew was there was juice all over the counter. The blade had disengaged from the base and instead of one whole conjoined machine there were a number of disjointed parts. The first thing that came to mind after I realized what had happened was the mental image of someone driving in their car only to find themselves in the drivers seat dashing down the highway while the car sped on without them. I was amazed...this I never in my wildest dream thought could ever happen. The tremendous noise was caused by the disengaged blade banging around before losing energy. I did not know the base (I guess it is the heating element) had disengaged until I lifted off the container; there was juice all over the place. I have called customer service (several times after this incident) but the representatives keep telling me exactly what they were instructed to say to customers in such situations: They "requested" a replacement. Of course they do not know if the request would be honored and for some reason I am not able to speak to a supervisor. I feel sorry for them since I assume they get many irate callers who are angry that the product does not deliver as promised for any prolonged period of time. Also, if they (Montel Williams et al know there is an issue with the container why don't they fix the problem and STOP charging customers $49.00? I say this because the representative told me many people are calling with the same problem. Also, if a product is defective why should the customer have to wait first for three weeks (after the request has been made by the representative) BEFORE the product could be shipped out and then wait another couple of weeks before it arrives? As if that were not bad enough, why should any customer have to wait almost two months before knowing IF the replacement request was approved? I have never had such an experience in all my years and I am sure it is very bad for business - Montel Williams needs to do something about this - and quickly. To this day I do not know if I would receive a replacement...I guess I just have to wait...and wait...and wait.

The product quit working shortly after my purchase. I returned it in the same box it was packed in.It has been several months now and I have not recieved a replacement or heard anything from the company. The unit was supposed to have a lifetime guarantee. I cannot find a customer service number to call.