A copy of email to Monument - Credit Card Facility:

I have today, received a further telephone call from your Call Centre with regards to the above account that I hold with you. I was disgusted that the caller felt it necessary to call me again with regards to my account, after only speaking with one of your staff one evening last week.

At that time, I explained once again, and as are fully aware, that my account had been frozen whilst I was on your payment break plan over the last 9 months for long term sickness. I returned to work on 4th September as advised in the forms that I had to fill out for your company each month, but my oncologist advised that a gradual return only would be possible for the first six weeks, which I also explained to your advisor last week. Therefore this has meant that I have only been in receipt of part of my salary and this is why I was unable to meet the first minimum payment of £66.00. I informed your advisor last week that I would pay as much as possible this month of the £135.00 minimum payment due upon receipt of my monthly salary, but could not pay the whole amount of £135.00 this month.

Why then, less than a week later, am I receiving further telephone calls from your call centre? It seems that you think it is your right to hassle people as much as you like despite the fact that I have spoken in detail about my personal circumstances to one of your advisors. This sort of treatment to customers cannot be tolerated from companies like yourselves, especially given that I have reasonable grounds for being unable to make a payment as soon as my payment break plan finished and I have no other option than to report your company to the Financial Ombudsmen with regards to your bullying tactics.

As with recent press articles surrounding bullying tactics carried out by Financial Institutions, I would reiterate again that you raise this matter with the most senior person of your call centre.