A friend and I were out in Santa Monica to visit with an artist friend who lives there. After reading/writing for the day and my friend growing tired of painting, we headed up the coast to Malibu to do a little shopping. On the drive back, we called our hotel, The Shangri-La and asked for a solid recommendation. He immediately told us to try out Moonshadows. It looked like a "bar on the beach, " but we went in and were escorted to a lovely outside deck where we enjoyed a fabulous dinner and an okay bottle of wine. Afterwards, we sat on the couch near the railing and watched the waves crash onto the shore for a while. It seemed the perfect ending to a lovely day. However, upon returning to the hotel in Santa Monica, I realized I had left my Blackberry at the restaurant. I called and was assured it would be taken care of and to call back the next day. I expected full professionalism, or else I would have driven the 6 miles back up the coast to retrieve it right away. The next morning I jumped in the car and ran up to the spot to get my phone. I approached my waitress, Ali, and upon seeing me she immediately said, "Oh, so your the one who left the phone last night...the one with Alabama on it." I had my Blackberry locked, but you could still see my address on the screen, which is Birmingham, Alabama. All seemed well. However, things grew from bad to worse as there was a little game of cat and mouse going on between my waitress and the current hostess of "who has the phone, is there a phone?" It was crazy and very clear that they had lifted the phone thinking that I would not return for it. I spoke with the manager on duty and he assured me that, yes, my phone had been found and he would get to the bottom of it and call within a couple of hours. No call came and I called him a few hours later. He mumbled something about a security tape and said he had done all that he could and the manager/owner would call me tomorrow and he was a great guy and would take good care of me. The next day came and was slipping away when I finally called and spoke with this man (I think Mr. Bullo). He was short, abrasive, accused me of lying about when I left the restaurant and said that he had no evidence that I had left my phone there. He was a TOTAL ASS and completely unprofessional. When I asked him about his waitress confessing that she had my phone he simply said that he could do nothing about it. It was my last day there and instead of wasting it with these idiots, I let it go, but I will not LET IT GO! They are theives!!!