Don't order anything from this company located in LaCrosse, Wi. I ordered the wrong replacement door flap for our doggy door (their website is terrible) and returned per their instructions on the website. I returned it in the same box it came in, put the RMA# on the outside, paid 11.00 for priority mail to return it and they refused the package! I called them and ask why and they told me it had to be sent by UPS or FED EX. The website did not state this and neither did the e-mail with the RMA# . I am mad because I spent the original 9.50 to have it sent to me, 11.00 to return it and now they want me to UPS it back to them again. The part only cost 20.00. The person that I dealt with also told me that UPS and FED EX allow them to open returned packages, inspect them and then refuse them if necessary. I ask my UPS man if I can open a package he brings me then refuse it and he said no. UPS will not accept packages that have been opened and then take them back. This company is getting away with this practice because the public lets them. I am notifying the Better Business Bureau, the Attorney General for Wi. and my state Attorney General. They had better change their website return policy or suffer the consequences. Better yet, don't buy from them.