Worst customer service ever as well as little to no organization when it comes to delivering.
My husband and I went to Mor to look for a new bedroom but did not find anything we liked. What we did find in the clearance section was a king mattress for a very good price. When we were paying for the mattress, my husband and I were deciding how to take the mattress home since we have a jeep we could take it home ourselves but needed to secure it with something and we did not have enough roof rack ties in the car to do so. The sales associate said that if we bought another item we could get free delivery by Tuesday ( it was Sunday) We were in need of a rug so we purchased a rug for $100.00 also a clearance item. We specifically asked if our items would be delivered by Tuesday since we did not have a mattress to sleep on. We were told that it would be delivered by Tuesday and that we would get a call that same night to give us our time window for having the items delivered.

We did not receive a call until Monday night saying the delivery time would be Thursday. We objected to this telling the woman on the phone we were specifically told that it would be delivered on Tuesday. My husband had asked to work half a day that day in order to wait for the delivery. The representative put us on hold and when we got a person on the line again she had transferred us back to the store so we could deal with the sales associate ourselves. We asked to speak to a manager who explained that items purchased in the clearance section were only delivered on Thursday although we were never told this by the sales associate. After much debate the store manger said that he would arrange for our mattress to be delivered on Wednesday. I then asked for half a day off from work to be home for the delivery.
I get a call around 3:00pm from the delivery guy who said he had our paper work for the delivery but that our items were not in his truck. He said he would contact his manager and that we would hear from them shortly. It was 7:00pm and we had still not heard from them. We called and they said that we were fourth in line to receive our merchandise. We did not hear from them again until 12:30 am when we were already asleep on our couches saying if they could come by to drop off our items.
This is by far the worst service we have ever received; we were so tired that we just wanted our items to be dropped off and for them to leave. Since we complained to the manager and to the person arranging the drop off about the delivery date we are convinced that they purposely left our order to be the last. Never ever will we shop at Mor again nor will I recommend them to anyone! I wish I would have read about the bad reviews before shopping with them. We ended up buying a beautiful bedroom set at Jeromes :.)

I bought a couch & reclining love seat on the 6th of March and on the 20th the rip cord that pulls the foot part out broke.. I had an appt for them to come and fix it on the23rd, No one showed up or even called. I called the service dept today asked to speak to the manager and she was unavailable. They said they would call me back when they could figure out what to do. That was at 10am this morning. It's now 4pm. No phone call. What crappy service.

I purchased a sofa, reclining loveseat and matching recliner from Avondale showroom in July of 2007 on August 11, 2007, one month later, one of the boards on the back of the sofa broke so I immediately called for service. I was told they would send a tech to inspect the sofa, take pictures and determine what needed to be done. One week later the tech arrived, took pictures and said someone would call that day. When they called I was told that they would be out a week later to pick up the sofa for repair. I called and asked for a loaner and was told they don't do that. So I would have to be inconvenienced while my sofa was in for repair. However long that would take. I was told that it should only be one day, however when I called after pick up I was told it might be 3 to 4 days before I would get my sofa back. I expressed my concern with a repair when it was obvious that this was a case of poor workmanship and defective materials. I told the service center the a replacement would have been a better choice. When I called the service center prior to pickup and ask for a loaner, I was told they could not do that. I asked to speak with a supervisor and told that a supervisor would call me that day. That was on Friday, I never heard from the supervisor until I called back on Monday after pickup and no loaner. After speaking with her for a few minutes, she hang up on me. While trying to call back, I got another call from the service center to see if the sofa was picked up. I explained to this person that I was speaking with the supervisor and she hang up on me. She apologized, however it was not her place to apologize for her supervisor. I asked for the supervisor's supervisor and was given his name. A few minutes later the supervisor that hang up on me called back to say she did not hang up, however I explained to her that the phone went dead in my hand and I sure didn't hang up. She told me that I was yelling at her, I told her I was not yelling, merely expressing my dissatisfaction with the way this whole matter was being handled. I asked her how she would feel if she purchased something and felt the quality was less than perfect. She told me that I agreed to have the sofa picked up and repaired. I asked her if I had another choice, she said no. So I asked her what I was suppose to do. She told me there was no real estimate as to when I could expect my sofa returned. So I'm inconvenienced for however long they decide to take to make the repair. I sent three emails to corporate and after sending received confirmation and a message that someone would contact me within 2 business days. I have not heard one word from corporate. Some customer service. I purchased the extended warranty and wonder if I will go through the same hassle if I have a claim with them. I don't feel having to accept a repaired sofa is a fair exchange for broken merchandise within a month of purchase. If this had been a TV, etc you could return it and receive a new one without this hassle.

Here is a scam that More Furniture is pulling... I bought a couch and loveseat combination on 1/17/06 using their no interest until 2011. A new promotion is introduced a few days later, no interest until 2009 and they will pay sales tax. So I go back to the store (since I still had not received my original order which ETA was 2/2/07) and decide Ill change to the 2009 and end up saving $68 and some change. Well when I try to make the update, they say the couch/loveseat price has increased $50. This is the scam.. offer to pay sales tax, but increase prices to make up for the difference. After a debate with the manager, I cancelled my order and they lost a sale of over $900.

TEMPE SHOWROOM
1270 W. Elliot Rd.
TEMPE, AZ 85284