Purchased a set of furniture from Mor in January 2011. After delivery, as we were moving the furniture around, we found a child's glove down side of couch and decided to keep digging; found Alot of dirt And 2 penny's! The furniture was used!! We called and emailed so many times but of course no response to our question.. Why were we given used furniture? We asked before purchase If we would be getting floor model because we ordered extra pieces and sales lady said " oh no, I have one brand new wrapped up in back for ya"., BS. Never will I purchase another item from Mor again!!

BUYERS BEWARE!! We recently purchased a table from the local MOR Furniture store in Tigard Oregon. What was showed up in the box was nothing like the table on the showroom. The color was different and there was a noticeable difference in the quality! MOR refused to follow their "our goal is satisfied customers" and the they were downright a-holes.
During our discussion with the salesperson "JR" he never once mentioned that purchases could not be returned, only that if we were dissatisfied (i.e. what he meant was defective) with our purchase we could return it within 7 days. The table was in stock at their local warehouse and had to be picked up. First thing that was that was suspect was that "JR" made us initial the receipt in like 7 places for a table that we were paying for with cash. He then gave us a map to the warehouse and put our receipts inside a nice yellow folder with their logo and with nice big writing about how their goal is satisfied customers blah blah, circled the important points, but somehow failed to point out the fine print on the inside stating "all sales final".
When I picked up the table it took 30 minutes of waiting, I was asked to show ID, and for some reason they had to make a photocopy of my drivers license before I would be allowed to take it. I also had to sign yet another form that seemed like it was a standard kind delivery acknowledgement, but on closer inspection there's a number of small print disclaimers about how once you pick up your item there's no returns etc. After we got the table home and assembled we realized very quickly that it wasn't the item that we thought we were buying. We called "JR" at the number he circled and got a call center. We explained the situation and were informed that there would be no returns, and the customer service person then connected us to "JR" at the store and the guy was a total ass. Said no returns and then pointed out where all the fine print was in the documentation.
I have bought furniture many many times over my lifetime from a lot of different places, I have not had to return many items ever because you usually get what you pay for, this is not the case with MOR. Honestly I have never seen such a deceptive way to do business, and the fact that all their forms, even the nice little folder they put your receipts into for you has all this pre-printed disclaimers speak volumns to what to expect and is a warning sign to all. Do not buy furniture from MOR it's a total bait and switch. I plan on filing my complaint with the better business Bureau immediately. Buyers beware!

We purchased a living room set. The salesman was great. He was very knowledgeable, professional and friendly. He said the furniture would be delivered in 3 weeks, at the most. He would rather "under-promise and over-deliver", so he was just using 3 weeks as a worst-case scenario. They would call us a couple days ahead of time to confirm. Three weeks came and went, no call, no furniture. Lesson learned: Never judge a retailer by their smooth salesperson.

I called what appeared to be a local phone number for the store. It took me to their national call center. I waited 18 minutes for someone to answer. Subsequent calls took as long as 35 minutes. None were less than 15. Lesson learned: Make sure the retailer you are dealing with has a local number they are willing to share with you.

We had already dispensed with our old furniture just prior to the promised "worst-case scenario" delivery date. We also had an important gathering planned at our house a week after this supposed delivery date. I began corresponding with the local furniture store by driving there rather than calling, as it was literally faster! I finally got word that our furniture was in town and scheduled to be delivered, barely in time for our important function. I was given a time window of 1pm to 5pm on a Friday, so I took the afternoon off work at great expense to meet the delivery. Five o'clock came and went, no furniture. Lesson learned: Everything a salesman says is BS.

After another excruciatingly long wait on hold, the person at the call center was able to get in contact with the truck (yeah, right.) They were having trouble assembling some bunk-beds on an earlier delivery, and I was next. "Should be at your place in 40 minutes." This was at 6:10pm. I called back at 8pm when I had to leave to play a band gig. Same long wait on hold, similar BS story: "They were on their way to your place and realized they didn't have the right hardware on the truck for your stuff. They are picking it up at the warehouse and should be to your place by 9:30pm." SERIOUSLY? You're going to deliver furniture at 9:30pm? And, what kind of hardware is required to deliver a couch, loveseat and chair? Lesson learned: There is no limit to the scope of their BS.

Mercifully saving the delivery people from the waiting wrath of my wife, I asked if they could bring it first thing in the morning. Since they were willing to do it that night, I should be first if they did it in the morning, right? "Absolutely. You will be their first stop." I asked what time to expect them, and got, "Between noon and 5:00pm." WAIT A MINUTE! You said I would be first. I want a specific time, or I'm canceling the order. "Okay, 11:00. You will be their first stop." I inquired as to what time they start work and was told, "10:00, but they have to load the truck and stuff." Isn't my stuff already on the truck, for God's sake? Lesson learned: I never seem to learn.

As you might have guessed, 11:00am came and went, no furniture. More phone calls finally got the call center in touch with the truck again. They had to stop and put gas in the truck. Great. It must have needed a lot of gas, because they didn't show up until 2:30pm, WITH THE WRONG STUFF! To his credit, the delivery driver knew more about the product numbers than the salesman did. He convinced me that the salesman ordered the stuff wrong, all but the chair, which they left with me. The delivery helper mentioned that they actually had the stuff I wanted on the truck. I all but held a gun to the driver's head to get him to leave it, and he even called his supervisor to see if he cold. No go. It would mess up the next delivery, which was apparently much more important than mine. Lesson learned: The Mor salesman was an ***.

After finding out the stuff was indeed ordered wrong, I was told it would be another two weeks, at which time I canceled the order, which I had paid for with a credit card (not theirs.) The salesman and manager were both very courteous handling the cancellation, and apologized up and down for the mix-up. I was told they would pick the chair up promptly and then credit the charges back to my card after the chair reached the warehouse. Okay, whatever. Get her done. Incredibly, the truck showed up at my house early the next morning and picked up the chair! I was promptly credited beck the cost - of the chair only! Lesson learned: If anything else can get screwed up where Mor is involved, it will.

Today I called back for the third time regarding the remaining balance I am owed. I was told that it takes ten to fifteen working days to process. After drilling the call center drone for more explanation, I discovered that they meant it takes THEM 10-15 working days to process it! BS! Credit my account immediately! "Okay, you will be moved to the top of the pile." Yeah, right. And later, monkeys are going to fly out of my butt. Lesson learned: Pending, but I'm sure there will be one.

We bought furniture from a locally owned store instead, and they were able to deliver it in two days, in time for our function. I only wish I would have read some reviews on Mor before I ever stepped foot through their door. The whole "no local phone number" thing should be a major red flag for anyone.

I would not recommend shopping at Mor for anything, ever. Go in and sit on their furniture and eat their cookies instead. At least you'll get what you are paying for! I am almost ready to call my bank and have them reverse the credit card charges, just so I can be done with this.

We were told that if we bought the furniture now and if it came on sale, they would refund us the difference. We called 2X to check if furniture was on sale around Thanksgiving week. There was no reply. We had to go into the store to find out about the sale and confronted the sales person. He toldus tht he tried to call but did not get an answer. Supposedly the paperwork was initiated. But 15 days later, we still did not get the credit. My husband now has to drive to the showroom again just to talk to someone. The sales people kept telling us that they can't do anything about the credit since the paperwork has been submitted to their accounting dept.

Mor furniture? Horrible customer service.My wife paid for a credenza and was told to come back to pick it up. She went back and was then told there was no one available to put it in the truck!

Several men were standing around with nothing to do. She asked if she could go get her husband - me - to help. They said no because I was not insured.

We were then told we have 48 hours to get it.

We still don't have it.

How can a furniture company stay in business when they can't put one piece in a truck after you paid for it?