My couch broke just after a year! Half of the couch is sitting on the ground due to the frame being broken. I contacted Mor and was told sorry it's after a year (1 week) and it's not warrantied. But the couch has a LIFETIME warranty. After 6 MONTHS, of me calling back over and over again they agreed to send someone. Five minutes before the guy was supposed to show up we get a call saying sorry we canceled your appt. we won't come out until you pay us $50. So waiting and waiting for a call from the Manager never came... I called again and again then I was told that the couch and the manufacture are out of business so sorry.. Huh? I called again today and now was told that the couch is discontinued but I will have to take my problem up with the manufacture. I thought that they were out of business??? SO now I am being told that even if we were to pay them the service fee they wouldn't be able to do anything for us anyway because the couch is discontinued and the parts are not available. So you were going to charge me knowing that you couldn't even get the parts? So now I have the manufacture's number that was supposedly out of business and was told so sorry.

I bought a sofa sectional and dining room table group Dec 20, 2009. The sale man said we can deliver that on Dec 31, 2009. I thought that was quick. The sales man said we have that in stock, its no problem. I was having a new years eve party and that would work out great. I went home and removed my old furniture. The furniture did not arrive and the warehouse informed me that my furniture was back ordered until april. I ran down to Costco and bought a nice dining room table set. The store manager then said it would come on Jan 8th. It did not come. I called to make sure they removed the extra $1900. charged for original order with dining room table. I could not get a call back as promised. I emailed them with no response. I finally was so fed up I called and cancelled the entire order. I now consider them to be nothing but liars. They lost a $4700. plus sales. I ended up with better furniture in the long run.

DO NOT BUY AT MOR FURNITURE !!!

What a joke...

1-- Delivery between 2 and 6 p.m (what are they cable people??)... showed up at 7:30 p.m.

2--Furniture was supposed to be "wrapped" to protect from weather/transportation.. came with NO wrapping--stained, water spotted.

3-- One piece was soaked--went back to shop--new delivery?? Dec 20th (it is Nov. 23rd)

4--Waited over 30 minutes on hold to talk with "Customer Service"

5-- Paid CASH for sofa ($1000)... was told they would "mail me a check in a week or so"...W.T.F.??????? If I give cash--I get cash back--or a INSTANT CHECK FROM MOR !!!

6--Would NEVER SHOP HERE--NOR DO I RECOMMEND THIS TO MY WORST ENEMY !!!

MOR FURNITURE--DO NOT SHOP HERE !!!

I bought a table from mor furniture 08/23/09 it was supposed to be delivered 9/19. They kept pushing the delivery date back, so finally on 10/23 they gave me a new delivery date of 11/01. well my housewarming/daughters 3rd birthday party was scheduled for that day. needless to say that was not going to work for us. so they said we could come and pick it up. we did that. brought it home and put it together. when we took the top of the table out of the packaging, we noticed it was chipped. so we called them to complain and do you think they would pay us back for the delivery fee or replace the table top??? no they blamed us and told me that i chose to pick the table up. Then they offered us 100$ to just keep the damaged table. after constant phone calls to complain, they offered to send out a technician to inspect the table but would not guarantee a thing and would not reimburse their previous offer of 100$. we spent over 2000$ in their store...their customer service help and policies are bull shit. I will NEVER buy another item from Mor nor will i ever tell anyone to shop there.

Hi

Mor furniture delivered a broken dining table, torn sofa, and a bed of 2 different colors!

My wife and I (newly weds), went to mor furniture showroom in tempe AZ, on the 25 of September 2009. We were looking for a dining room, living room, and bedroom. We looked around and were surprised at the nice things that they have. The prices were within our budget so we bought the following furniture:
1- dining room set and chairs for 800$
2- reclining sofa and recliner for 1000$
3- coffee table and 1 end table for 250$
4-1 dining table, 2 benches and 2 chairs for 700$
5-1 cal king bed, 1 dresser and mirror, and 1 night stand for 750$

We were amazed on how affordable the prices are. When we bought the above items, the sales person confirmed that everything is in stock and that the only thing that is missing is the cal king bed, and we should wait for it about 2 weeks. We agreed and said we can wait after we get back from honeymoon and we will receive the furniture. While we are on honeymoon, we received a call from mor furniture and they said that the reclining chair is back ordered and they are expecting it to arrive on November 5, 2009. We said that is ok as long as the sofa gets delivered. A week later, we get another call that the dresser is also out of stock and that we have to wait for that until November 23, 2009. We said thats a long time to wait for the dresser, but then we said what can we do.. its alright we can wait.

The delivery date came, and they scheduled from 3pm-7pm on Saturday Oct 17, 2009. My wife and I were heading to a have picnic at the lake close to where we live around 1pm, when we receive a call saying that the delivery will be there in 10 minutes! I was like wow, 2 hours prior to the time window they gave us! I turned around and head back home. 10 minutes later they show up. they started unpacking things. First, the brought in the bed rails, 2 were brown and 2 were yellowish in color. We mentioned that this is not acceptable and that we will not accept this item. second they brought in the dining table. While they were putting it together they noticed that one of the screws is not stable. So we had to refuse that item as well. Finally they brought in the sofa, and the middle part of the sofa's back was torn, so we refused that as well! the only things that they had right was the dining chairs and the coffee table. At this point, the deliver guy called the service center and they mentioned they did not have the bedroom is stock and they are not planning to order any more! This is when I knew that there is no dresser for the bedroom! either live we a two different color bed or no bed at all! From this point on, I called the sales person and canceled the order, and asked the deliver guys to take all the stuff back as they were all junk. The sales person was like, you will need to come over to the showroom to cancel the order. I replied by saying, well I can dispute the order with american express and you will have to pay me back since its a credit card. He was like give me a minute, and in 10 seconds he said: i just spoke with my manager and he said it was fine, and you should get the refund soon althought it might take upto 15 days. I called again asking for a cancellation number, and they said to wait until Monday because the cancellation department is closed. Ill wait till Monday and see what will happen then.


Thank you
M