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July 7, 2008
Poor quality mattress
I bought a Therapedic Ultimate Sleep mattress from Mor Furniture few months back. The mattress felt good for a couple of nights. Subsequently both my wife and I started getting upper-back/neck pains. We contacted Mor Furniture within 10 days to return and/or replace the mattress. Their response was that it is a comfort issue and hence will do nothing about it. But the mattress was crippling our backs. It is defective plain and simple.
The sales associate at Mor was very sympathetic, but alas couldn't do anything to help our situation. On the other hand, the store manager was extremely rude and treated our complaint as a lie. I'd strongly recommend everyone to stay away from the store. They are selling poor quality products. And it's outrageous how they can still have such anti-consumer policies in this day and age.
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May 16, 2008
Bad customer service
My sales person was great, but for customer service that is where it stopped. I was told 2-3 weeks for my furniture to be delivered. At the end of the 3rd week I had to call them to find out where my furniture was. The delivery manager told me that if I was the only person he missed calling to tell about a delay then he was doing well. For the next two weeks every time I called to find out about my delivery I was told they would look into it and call me back. Not once did they every return my phone calls. Crappy customer service. 1st and last big furniture purchase from MOR.
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April 22, 2008
matress quality
I purchsed my bedroom set which was very expenssive for the quality not even 3 months and my mattress set had already dents in them. very poor quality . After several attempts to contact them it has already been more than a year, and i am about to go drop them off at their store. I am very tired that still nothing has been done.
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April 16, 2008
BAD CUSTOMER SERVICE/NO DELIVERY DATE
We ordered a bed from Mor and the delivery date was delayed at least four times until I finally gave up and disputed the charge on my credit card. They would set a delivery date, then call (sometimes the day before) to delay the delivery date by a week. My theory is this: When you buy furniture from this scam company the salesperson gets you all excited about the delivery date which is the next week, knowing full well that it won't be delivered for another 6 to 8 weeks, like most other furniture stores. They then turn it over to their rude "customer service" rep who calls every week to delay the delivery. One other thing: We got a series of hang up calls which I think were the "customer service" people who were waiting for the machine to pick up because they knew I would get mad. One time I picked up and she said she was just "confirming the delivery date", then she called back a couple hours later to leave a message delaying delivery. THE SAME GIRL.
I assume that most people have so much emotional time and money invested to give up and just take the delays. This is what they hope for. I cancelled the order after the fourth delay and found EXACTLY what I was looking for on and internet site, ordered it and RECEIVED it before the last delay date of the bed from Mor.
DON'T SHOP AT MOR!!!
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January 11, 2008
Poor service!
I wish I had read reviews on Mor Furniture before I tried to buy furniture. I placed an order for a leather sofa/loveseat. Aside from the fact that by the time the order was done, the price was way above the advertised, there was nothing but trouble. I came to my senses and canceled the order. After I canceled with the store, the delivery company called several days in a row to deliver. Each time I said I canceled - do not deliver. One month later I get the bill from the finance company. I called to complain that I had canceled and never received the order. The finance company gave me a hard time and told me I had to dispute the bill. I called the store and they said my furniture was delivered. After arguing they finally agreed it had not been delivered and that the order had been canceled. My guess is this story is not over and I will be dealing with it next month when I start getting late charges and finance charges on product I never got. I will NEVER shop at MOR Furniture again. I understand that you get what pay for in the product, but I didn't know that meant you should pay for product you don't get.
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November 20, 2007
Terrible experience!
Don't ever use HSBC Retail services if you want to apply for credit at MOR Furniture. You will absolutely regret it. The customer services is as poor as it can get. Don't expect them to be able to answer your questions and don't expect any return letters or phone calls. When you ask them a simple question, they all acted like robots and spit out the same ridiculous answers. They claim they can't access your account past one year. They claim they have not made any mistakes. Don't believe me... go to ripoffreport.com or householdwatch.com or complaintboard.com and type in HSBC Retail Services. Once my account is paid off I will never ever purchase from MOR Furniture. I even went through them to try to resolve my problems with HSBC and they told me just to pay my bill and shut up.
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October 4, 2007
Lies about finance charges!
Hello my wife and myself f went to longs back in March of 07 to buy furniture and one of the sales rep informed me of the mors credit. So i applied and was given a credit of $1600 and i saw a nice sectional for $1999. I was only going to get one side of the sectional and pay the other side with cash, but the sales rep talk me into getting the entire sectional once we filled out the paper work everthing came to $2068, but the catch was the sales people that were there lied to us bout what the store credit was. There store credit is a lease program and there lease fees are over the top when we tried to complain about the misinfo to the Manager he stated that he was sorry but we are still obligated to the contract...
Just want everyone to know. Don't do the mors credit its a rip off!!!
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June 15, 2007
Poor quality products no customer service
Mor Furniture is horrible! Never buy from them unless you are willing to accept inferior quality with no warranty and absolutely no customer service. My mom bought a couch and loveseat from them and the day after it was delivered she called them and told them it was falling apart. Nails popping out of the back and the fabric did not cover the reclining ends properly, they said they would send someone out to look at it exactly a week later. That person shows up and says they will replace the backs of the couch and loveseat and that if she sat on the couch long enough the fabric would stretch to cover the recliners properly...this is their solution for a 1 week old brand new $2000 couch and loveseat. We called and told them this was not good enough. They NEVER call you back and will not let you speak to a manager. Now they are saying that all of their recliners are like this and that they only cover manufactures defects and they do not believe this is a manufactures defect. I guess 235 BBB complains should tell you something. Mor Furniture means Mor BS.
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November 13, 2006
Cheap price absolutely not worth the hassle!
I couldn't resist the great financing and semi-quality couches when I walked into Mor furniture two months ago. I ended up purchasing a sectional couch that I was told would be delivered 15 days later. Since then my delivery date has been rescheduled 6 times. In addition, they bring part of the sectional so about every month I get one part of the couch. On top of it all I don't receive a phone call to tell me that my couch isn't being delivered. I have to call them. When I reach a sales person they are extremely rude, and act like I’m inconveniencing them. I have had friends that told me horror stories as well about them (things not being delivered for 6 months after the promised date!). Although the price is cheap its absolutely not worth the hassle. I would will never use Mor furniture again, and I highly advise against purchasing from Mor.
Mor furniture, Kent Washington.
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