AJIT KUMAR GUPTA A-4/72, 1st FLOOR, SECTOR 16,
B.Sc., D.M.M. ROHINI, NEW DELHI – 110089.
TELEFAX: +91- 011- 27293672
M: 09250370464, 09871507267
E-Mail:[email protected]

Ref: AKG/ 4879637/011 Date: 14.02.2011

The Manager Customer Care
MORPHY RICHARDS,
NEW DELHI.
PH: 011- 25258464, 25274252, 9711168939.
E-Mail:


SUBJECT: NON COMPLIANCE OF PRODUCT COMPLAINT.

Dear Sir,

I wish to draw your kind attention towards the following:-

1. I have purchased one MAXIMO – JUICE EXTRACTOR on 15.10.2009 from M/S NAVEEN ELECTRONICS, Model Town, New Delhi – 110009.
2. Its motor was creating problem for the past 30 days.
3. I complained to your customer service centre on 14.01.2011 vide complaint No. 496-A and a person visited who said that he will come again within a day or two for the replacement of the same but I was asked to go to the dealer for replacement and finally I got the replacement on 28.01.2011after visiting twice to dealer.
4. On 30.01.2011 when I started extracting Juice its wired net got broken and damaged the cover which jumped and hitted me on my face and other places.
5. I made another complaint on 01.02.2011 vide Complaint No. 15-B but no one turned up till date.
6. Since then I am repeatedly making complaints but of no use. My complaint has not been complied till date.

Under circumstances you are hereby requested to kindly look in to the matter personally and arrange a free replacement of the Maximo-Juice Extractor and / or refund my cost incurred on this product immediately at my residence.

Also please note that the failure on your part to provide free service as well as free replacement and / or encashment of the product under GAURUNTY period amounts to negligence and deficiency in after sales services.

You are requested to provide the service within 24 hours from the time of dispatch
of this E-Mail message or else I shall be compelled to move to the CONSUMER COURT/CONSUMER FORUM.

A prompt and positive response will highly be appreciated at our end.

Thanks & Regards,

AJIT KUMAR GUPTA

In my opinion not a good buy, poor design and virtually useless to anyone who appreciated good coffee. Not worthy of the Morphy Richards logo.