I, too, like others have ordered patterns with a non-delivery issue. On November 19, 2010, I ordered five patterns for the MyTwinn doll. My credit card was charged. I waited for my patterns. I paid my bill thinking they would be arriving. No patterns as of December 6, 2010. I have emailed them, and I have called them with no response from them. Today, December 6, 2010, I have filed a complaint with the Better Business Bureau of Allis, Wisconsin. I will wait to see what the BBB can do. If they can't resolve the issue, my next step will be to contact the Wisconsin State Attorney General's office about the poor business practices of this company. I prefer to receive my patterns, but if not, then I want my money back. If this company cannot deliver their products, they need to be out of business. If there are issues beyond their control, they need to notify their customers as to what is going on, not totally ignore them. I am advising anyone and everyone not to do business with this company.

Spanning over the course of months, I tried to order patterns from this company on three different occasions.

Each time, after waiting a period of two weeks for the pattern arrival via USPS mail, without the order forthcoming, I had to do a follow-up contact with the company to inquire about my order(s).

Each time the company responded as if the order must have gotten lost and that they would be happy to send out a 'replacement order'. Twice I paid via Paypal, the other was with a credit card. The charge showed up on my card at the time of order, but was never shipped and I had to contact them to get a refund after opting out on their 'replacement order'.
If this had been a one-time only experience with this company, I could understand. However, I made three attempts (over months) to place and receive an order, all at which they failed to deliver.

While I can't vouch for their patterns, I can warn consumers that their service is less than favourable!