I've been a Rent a Center customer since 2004, I bought quite a few things from them and always had a trust relationship with the Morrisville employees... until in 2005, I went to pay for my rented Xbox at the time and an employee I never met before used my credit card to make 900 (sex line) calls. I spoke with the manager and it was elevated to the district manager who promptly called me to apologize and extend me a free agreement, and assured me the guy had been fired. I took it into consideration and figured everyone else didn't do it, the one who was fired was the culprit, and they're the closest store (as far as electronics went) so why not. I returned to them and had a good experience until a month and a half ago, I had my laptop computer sent in for service since the camera would act strange (snow screen, as if I had switched the channel to one that had no reception) anyways, I was lent a laptop and due to my history with the company I wasn't charged for it. Once my laptop was fixed, I was called and told it was ready to be picked up, I told the manager that I was working long hours and wouldn't be able to until the next couple of days, but I had one of my friends who could drop the loaner to him. Making a long story short, My friend was on her way to Texas, she didn't return the laptop to the Morrisville Rent a Center, instead she returned it to the Burlington Store (she was late getting the Grayhound bus) I told Isaac (Morrisville Rent a center manager) and supposedly he called them and was told no laptop was returned, I freaked out thinking that my friend had kept it, anyways then I find out that she had another guy in the car who hitched a ride, and he vouchers for her, saying that indeed they were late and she stopped at the Burlington Store to drop a laptop and about 5 mins or so later they were rushing to the bus stop (btw, this guy is in North Carolina, and my friend who dropped the laptop to RAC is in Texas) I spent close to an hour with Isaac on the phone discussing about this, and he flat out told me that either I stole the laptop or one of the two who are saying it was returned are lying, because he's worked with the Burlington Rent a Center and he knows none of them could have kept it. Now because I have a couch set that I'm still paying on through them, they basically want to hold it hostage (coming to get my couch set) until I pay for the laptop or make arrangement of payment... (they want to draw papers and have it under my name, so that I can be responsible for it)