I guess I should simply start with DITTO, DITTO, DITTO!
We apparently ALL have identical stories. Promises - both verbal & in writing. Signed doc's. Delays due to the heavy traffic then BAM! - the excuses; the rip off; the refusal to make good on written; legal; moral obligations; the flat out LIES about why we don't qualify for the refunds and last but not least - the current state of being completely ignored.
As previously stated - yes, litigation should be about not just the time, energy and costs we have put out to provide this company our business... but also about the difference in what we end up with in terms over 30 years and what we were promised (and IGS needs to be held accountable for) by this fraudulent company.
Add my name to the list of those who are willing to pursue this in a legal manner - as we all should be!