i applied for an Oboma home remodifacation loan almost 23 years ago and i havent heard any results intill i filed a complaint in 2010 november . now chase has been pre tenting to help having me send in paper work so 6 months into the process they tell me after i call to check the statis of the modification they tell me the original application is unreadable what all this time they just realize this so i sent in another one 12 days later i get a denial letter saying they didnt get the application. i called and they told me it was blacked out it sounds like something was wrong with their fax machnine however know one called to tell me a thing my case manager never called or left a message or any thing loan #1967862510

I set up direct payment from my account to mymortgage with Chase bank who had taken it over from Washington Mutual. My bank paid the mortagge always in time. But it appears Chase Bank made a habit to hold back the payment until the sixteenth of the month when the late fee begins to kick in. It charged me fees every month. When I discovered I wrote Chase Bank and asked for removal of late fees. With the letter, I also attached copies of the dates that my bank posted the payment into Chase Bank's mortgage account. I received from the Bank's vice president, Mr. Larry Thode, a blunt response, "I cannot remove the late charges assessed to your mortgage account." It appears the Bank is deliberately holding back the payments in order to get late fees. Is there anything that can be done against the arrogance of this individual and the bank itself?

Evicting out of home by selling to other bank without notice

i have been dealing with cenlar ever since sept2009 when i finally was informed which company my loan for my house was transferred to from tb&w.i was very satisfied with tb&w, but the feds apparently thought they were crooks, now i am dealing with crooks on somany level and rude obnoxios people at cenlar that it amazes me the lackof intelligence or ethics that i am flabbergasted.fist off my property taxes were wrong, then money wasremoved from my escrow for taxes i had already paid.my intrest amouts have change and my monthly payments keepchanging and talking to these people is like talking to asphalt.where doyou go.the feds, oh yes they are the ones who started this.

To,
Correspondent Department
Bank of America

Sub: Unable to resolve the things on line

Dear Sirs

I had mortgage account with your Bank since Sept 2009 and my installments are being paid directly from my bank account (PNC Bank). When I have extra money to pay I could not be able to pay any amount I wish to pay on line. How can you always ask me to pay the installment first and then the principal? The installment is already paid and you want it to be paid another time, while it shall go against the principal amount. This way I have to pay extra interest on what you collect as additional installment amount.

Please look in to the following two concerns, which is major problem of your failed software, and please try to resolve it ASAP.

1) I am not able to make only principal payment of mortgage. Even the total amount is limited to $ 5000.00 to pay including installment and principal online. I called customer service and they informed that they couldn’t do anything for it. If I have to pay only principal amount I had to send check through mail only. I do not understand why this option is not provided to the customer to pay on line the amount they want to. If I want to pay $ 15000, I cannot pay on line even if that month installment is already paid. How can such a large institution ignore this situation with their software?

2) Also if I want to take the print out of my mortgage statement, no account number nor name and even no full address is shown on it. I complain this with customer service long back; they said it is for security. I do not understand when I can open my online account, what security is there not to show name, account number and address on the statement?

This is nothing special I am asking to solve, it shall be routine way to operate. Please resolve the above said issues and send me the answer to those questions ASAP.