Motherhood Maternity
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Category: Lifestyle
Contact Information
United States
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Motherhood Maternity Reviews
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January 15, 2008
Pushy customer service and lousy products!
I have been reading the previous complaints about this company and it is amazing how similar the stories are to my own several states away in Albany, New York. I thought that the salespeople were very pushy and tried to get me to buy expensive items that I did not come in to buy, and then would get huffy with me because I wanted to look around the store at my own pace, and was not interested in the products they were trying to pawn on me. I needed a maternity belt, and that did help, but again, was being pushed to buy something else with it, and when I did not, the woman was very brisque with me and practically threw my purchase at me after I paid and ran away to tend to another customer before I even had a chance to put my money back in my wallet.
I made the grave mistake of purchasing maternity underwear from this company and CAVEAT EMPTOR (BUYER BEWARE!) to anyone thinking of making similar purchases there. The underwear were in packages, so it was impossible to figure out what size they were, and they are so shoddily made that they fall off, or have ripped at the seams. Unfortunately, when I first got pregnant and needed maternity clothing, this was the only place to purchase maternity underwear, but I finally got fed up and was much happier with larger size Hanes regular underwear.
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November 19, 2007
Terrible customer service!
I purchased an outfit from one store. When I got home, I discovered that the shirt had a security tag. I returned to the store to have the tag removed and was told the store did not have the device to remove it. They called another mall - across town - to find out if the other Motherhood store had the device. They didn't. I was told that I'd have to return with the pants a few days later when the manager was in to return the outfit. I asked if I could exchange the shirt for the shirt on another outfit in the same size with the same pants. I was told no.
I returned with the entire outfit a few days later. The manager offered either an exchange or store credit. I asked for a refund. She said that she'd have to fill out a form and submit it to headquarters. Headquarters would likely deny the refund because the outfit was not returned because of a "medical condition". This whole process would take 4-6 weeks.
A medical condition? Why in the world would I share a medical condition with Motherhood Maternity?
I am really appalled at their "customer service".
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October 4, 2007
Horrible customer service!
Motherhood Maternity Clothes
www.motherhood.com
Several months after my son was born I decided it was time to buy some new nursing bras, I had been shopping at motherhood throughout my pregnancy and bought a few nursing shirts there as well so obviously that's where I went to get my nursing bra.
The employee there was not very helpful, I asked her how to tell what size I was and how to tell if the bra I tried on fit properly and the only advice she had for me was that it should "touch my skin all around", she never offered to measure me and I didn't think to ask her to (after all it wasn't victoria's secret). I thought this was going to be the most comfortable bra I'd ever worn but after 1 hour of wearing it, it was obvious that exactly the opposite was going to happen. The underwire dug into my skin on both sides and it was too small, I tried to exchange it for another size a few days later but the girl told me "all sales are final".
Motherhood has lost a loyal customer and I'll stick to buying my nursing bras at walmart from now on, at least they let me exchange no questions with a receipt.
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June 14, 2007
Poor customer service
The employees of this store made us feel small and almost guilty for not buying more items. After trying on a few things my wife only wanted the shorts for 16.99, the manager (I presume) began a barrage of questioning as to why we did not want to buy other items and with a very poor attitude at that. Then after finally avoiding her, the girl who ran our credit card asked us for a bunch of sensitive personal information all without telling us why!?! Then, she forced us to take a credit card application even after we said no. Then to top it all off, after the sale was complete, she told us there was no returns on the item we bought because it was a sale item... AFTER we bought it. This is very poor customer service and we vowed not to shop there again.
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January 30, 2007
Ridiculous return policy/customer service
I bought a Pre-natal Listener a few months ago from the store in Palmdale, CA. When I got home, I opened the box and found a battery in place and a missing manual. These were evidences that the item sold to me was not brand new in the box. The box was labeled "BATTERIES NOT INCLUDED " but contained one. How else would the manual be missing as well?
I went back to the store, 2 days after, and asked for an exchange. That is also in compliance to their 10 days return policy, I thought. I was told that they did not have any more of those. I asked for a refund or a store credit instead. I was told that because these items (not clothes) were just retailed by them, they cannot give me a store credit. I have to ask FIRST SOUNDS (the manufacturer) instead. They will be able to replace the item for me if First Sounds replace them. I explained to the manager that for that small amount (about $30), she could give me a store credit and they can complain to their supplier about giving them returned/not brand new in box items. I am Motherhood's customer -- I bought the item from them and therefore require to be reimbursed by them. I paid for a new item and did not get one, it is just fair to get my money back. I was even flexible enough to accept a store credit, but that too was not possible, according to the manager. I have to jump to another hoop to get my money back. Before I get a replacement from First Sounds, I would have already given birth. What a hassle.
I went home very upset and decided to keep the item and just let the situation go. Being upset over $30 is not worth it especially when you are pregnant. You would think that being a store for pregnant women, they would show more compassion.
Well, I love the products but their customer service and return policy is extremely ridiculous.
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January 12, 2007
Pitiful customer service
Two days after Christmas I went into the Motherhood Maternity Store at Town Center Mall in Kennesaw, Georgia. I spent a little time browsing around and came a really cute dress on a clearance rack. The first one I picked up happened to be my size and the price tag said $12.99. I loved it and the price was right so I made a beeline to the dressing room to try it on and see how it looked. I was very excited that I had found something that fit well and at a great price so I took it up to the desk to pay. As the, I assume, manager began to ring me up she told me that the ticket was marked incorrectly and the dress was actually $29.99. She said that since there were still dresses on the rack that were marked at $29.99 she could not authorize the purchase for $12.99. I asked her to please call her district manager for the approval since the mismarked dress was not my fault and I had not even seen the other price tags. It was a huge let down for me. She said that her DM was not available that day and she could not reach her. I asked her to give me a number with which I could contact the DM to complain and also asked her to hold the dress for me which she did. At this point, my two year old daughter that I had with me was hungry and tired so I decided to leave the mall and go home.
When I got to my car and out of the parking lot, I called the number expecting to be able to leave a message for "Angie". When I dialed the number, I reached the store I had JUST been in. The associate that answered the phone realized that I was the customer that had just left the store 10 minutes before and told me that the DM had JUST called and authorized the sale so I could come back in and purchase the dress.
This really hacked me off because with a stroller I had to go through hoops to get to their store because I had to go half way down the mall to use the elevator, not to mention I had just given up my parking place at the mall two days after Christmas, and I had a cranky child with me.
I do not for one minute believe that their DM "just happened" to call as soon as I left. I believe that I called their bluff and they realized that they had no choice but to concede before the complaint went up the chain of command. I believe one of two things happened... either they were worried about keeping their average dollar per sale up or the company just does not empower their employees to make decisions that are the best for their customers. Neither option is good for business!
I work in a retail and customer service environment and would die if my associates made shopping at my store so inconvienient. I did finally call the DM and leave a message on her company voicemail. It is now January 12th and I still have not heard back from anyone at this company with even the slightest apology. An apology would have gone a long way. Now they have lost a customer for life, one that happens to be a member of a large mommy group and will share her story of terrible customer service with many mommies and mommies to be....
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