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October 5, 2008
Motorguide Pro Series 70 Trolling Motor
In May 2008 I purchased a Motorguide Pro Series 70lb thrust bow mount trolling motor, it lasted all of two months before the 1st & 2cd speeds went out. The store where the motor was purchased said after 30 days the motor had to be sent to Motorguide for warranty repair or replacement, but after pleading with the manager they exchanged it for the same motor. They told me if I had trouble with this motor after 30 days it could not be returned and would have to be sent to MG. The new motor lasted about two months and the same problem occured. I soon learned Motorguide's Customer Service is about as dependable as their motors. I was told they do not repair or replace their own motors, you have to send them to authorized repair service, most of which were so backed up for months with bad motorguide motors. NOW WHAT!!! I'M GETTING A MINN KOTA. I WILL NEVER BUY ANOTHER MOTORGUIDE PRODUCT.
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July 7, 2008
Poor Motorguide replacement policy
In April 2008 I purchased a new Tracker bass boat. It came with a Motorguide trolling motor. I had the boat on water three times. The first was for break in time on the Mercury gasoline motor. On the third time I began having trouble with the trolling motor. The trolling motor has 5 speeds; I started lossing speeds until I finally only had the highest speed. To make it more of a problem if you ran the trolling motor very long (30-40 sec) on high it would cause the resetable breaker to open. I was on vacation at the time. When I returned home I took the boat back to the dealer. They advised it was up to Motorguide whether the trolling motor is repaired or replaced. I had replaced the 5 speed foot control switch while I was on vacation and it didn't change anything. For that reason it appeared to be in the motor. Being it was a new boat and only used on 3 occasions I felt the trolling motor should be replaced. After talking to Motorguide support I was told they have a 30 day replacement policy and the motor would NOT be replaced. I also found out that Motorguide doesn't repair their trolling motors they send them to dealers that do. I did speak to Tracker boats and the boat dealer in Ponca City, Oklahoma. Neither could or would offer any help. So I don't beleive I will every have another Motorguide product.
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