I purchased a car with extended Motorite insurance which cost over 4grand on 15 Dec 2008.On Monday, 21 Sep 2009, my car overheated on the N1.I gave it in at Barons Culemborg at 8:30am on Monday morning for repairs.I was told the Radiator fan needs replacing.I called Motorite to report what had happened and to find out what my cover will pay for.I was told they have nothing on the system for me.I reported this to the dealer that I purchased my car from and was told Penny the Sales consultant did not submit my paperwork, they would contact her and sort everything out.Since Monday, my husband and I have made over 9 calls to motorite.Fist we were told that we are not on the system, then we were told that they have not recieved payment.On Wednesday we were told that there was a technical error, but our claim will be paid and everything will be sorted out.This morning we were told that our application is incomplete on the system.They have also not received any claims for my car.On Monday I recieved a call from Penny to tell me that everything is sorted out, but have had no follow up assistance since then!!!I want this escalated to management!To date I am still sitting without my car!