ordered phone, company emailed me it was on backorder repeatedly even though website stated it was in stock. I got got tired of waiting and asked them to cancel order. They sent me email saying they canceled my order as requested and that I would see a refund on my next credit card statement. Never refunded. It has now been six months. I have made repeated attemts to contact them. They will not answer their phone or even let you leave a voice message. Instead they tell you to contact them via their website. I have done so over and over but they do not reply back. I have reported them to the better business bureau here in my state of Pennsylvania. They responded saying they have tried but are unable to contact them. Then I reported them to the consumer protection agency in PA. They also say they have tried and cannot contact them, they have contacted the consumer protection agency of California and asked for their help in the matter. I have also reported them to my credit card company who said they will try to help resolve the issue. Meanwhile I am still awaiting a refund. I have dozens of copies of the emails they sent me, I have copies of the attempts to contact them through their website, and copies of my order status on their webpage which still to this day shows that my phone is awaiting order fufillment ...it should say order was canceled. I sent these copies per request to consumer protection, better business bureau and my credit card company as well as keeping a set for my own records until this issue is resolved if ever.