Motorola
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Category: Business & Finances
Contact Information house#4 street #28-A commando street sha, Pakistan
Phone number: 0321-4305982
[email protected]
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Motorola Reviews
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Sabiro
August 4, 2010
Avoid buying Motorola at all costs
I purchased a Motorola mobile in the last week of Jan 08. Model no. is W220. First of all it damaged in Oct 08 (i.e. within 8 months of its purchase. I had bought it for Rs.5000/-. When I went to the shopkeeper from where I had purchased, he asked me Rs.200/- for repair or he advised me to go to the service centre as it is under warranty. I went to the their service centre in Sector 14, Gurgaon, Redington india Ltd. on 04th Nov. 08. They tried there itself and gave me back saying that it is okay now. When I checked, found it was not working. They kept the same and promised me to give back within maximum 4 days. On the receipt given by them the IME no. is 356453010829761 and Work order no. is GU/MO/08/06244 dated 04.11.08. Now after 4 days, whenever I call them, every time I get a chance to talk to a new person and they simply say the concerned person is not there, ask for all the details and promise that they will get back but noooooooooobody reverts. Now the case is I have been calling them since last 3 days, either I receive a voicemail recorded as “Mailbox is full” or whenever by chance the bell rings, nobody picks my call, even if I call by any landline number. I have become very much frustrated. I literally need my phone back as all required numbers are feeded in that only and also I don’t have any other mobile.
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Furtune
July 27, 2010
They took my mobile for 10 days and returned without servicing or repair
I bought a Moto Rokr for Rs.22, 200 in April 2007. Now, in september 2007, i am not able to hear voice of the caller. There is no response form the service providers even after i have given them the handset. They took my mobile for 10 days and returned without servicing or repair although it is under warranty and has not been misused.
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TIm
February 15, 2010
Scam
I purchased a brand new Motorola Cliq as an upgrade to my account after becoming a premier customer with T-Mobile after 3 years of loyal service. I was told i would receive a 150.00 plus discount for the purchase of the phone through T-Mobile. I went to T-mobile, was charged $150 and an additional 140 on top of being bound into a new 2 year contract. I have also been paying for insurance through T-Mobile for protection for my phone for 3 years.
After only 2 weeks, the glass on the phone broke. When I contacted T-Mobile attempting to get my phone repaired, T-Mobile rushed me to their insurance department who was quick to inform me that it would be $130 to get my phone repaired, Motorola only wanted $70 when it should have been repaired for free due to the manufacturers defect.
Motorola told me to originally send the phone to them after a one hour wait on hold and being bounced from dept to dept, I was told the phone would be a warranty repair since it is only 2 weeks old, and they told me I would have my phone back in 6-7 days repaired. I sent the phone to them, and I got in back in 6 days, the same way I sent it out. Oh, they also sent me a coupon offering a 15% discount to buy a new phone directly from them, and a note saying that the phone can not be repaired under warranty???? After they said they would and I incurred the expense of overnight shipping to send it to them. So I got back on the phone with Motorola, after 2 hours of being bounced around, hung up on, and getting dribble from sales techs, I received another RMA # and the pleasure of paying a 2nd cost for overnight shipping, plus an additional $70 to get the phone repaired.
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Paul Ole Kamukere
February 13, 2010
promotion details
name: Paul Ole Kamukere
id No. 12655234
Tel No. +254722830718
P O. Box 12-00208
Ngong Hills.
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Ricky
February 10, 2010
Bad service
I bought the phone from Cellular Blowout. It is a Motorola flip phone. The phone gets to hot to hold. The screen goes blank or completely black. I had the phone about a week when the problems began.
I contacted the company and they said it has exceeded their return policy I bought the phone on January 13, 2010 and contacted them about 1 week later. I just received and email that told me that I had received the phone which I obviously was aware of.
I think that they are being unreasonable in their polocy of no returns after 10 days.
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boulaisk
January 15, 2010
Refusal to fix phone under warranty
My 16 yr. old daughter purchased a Motorola i9 phone with her own money three months ago (fall of '09). She had taken very good care of it, since it was her money she had spent. She was upset one day because it would not charge anymore. After trying different things we determined the problem was not the battery or the cord, but was within the phone itself. The phone had not been dropped or mistreated in any way an looked perfectly new. So we called the Motorola co. and asked what could be done. They told us to ship it to them and they would have one of their repairmen evaluate the phone and fix it. So we did. We received the phone back almost two weeks later with a note saying they would not fix it because of "physical damage." We noticed that the phone had some scratches and dings that hadn't been there before and the USB port was messed up--looked like they tore it apart. The phone was not like this when we sent it. So we called the company back and explained our situation and the lady (who was hard to understand) told us to send it back again, which we did. The phone returned to us a couple weeks later with the same note inside saying, again, that they could not repair the phone due to "physical damage." I again called the company and the lady (once more almost impossible to understand)was not helpful and rude even though I remained calm. She would not let me speak to a supervisor and she would only give her first name, which I don't think was even her first name. She told us to send the phone back to be re-evaluated. I refused and said that this would do no good. I wanted to know what the company protocol was for when their own repairmen ruin a phone or give it physical damage that wasn't there before. She could not answer me, nor would she let me speak to anyone else who could answer this. So, basically my daughter spent $300.00 for a phone that lasted all of three months, if that. Motorola has the worst customer service I have ever witnessed.
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inulhuq
January 5, 2010
Poor Quality
I bought this mobile last year, from that with in 4 weeks the mobile is hanging frequently. It’s performance is very poor. You have to wait for at least 5 seconds to search a number or photos. Totally this is the worst model from Motorola, not worthy for its cost. Only best thing is it’s very handy and the picture clarity is good, that too not more than other mobiles. The key pads are also hard and not easy to use. In my mobile, the number key "1" is not working properly, i have to press more than once for dialing / typing. Typing message is not easy, we need more patience for typing messages. In this model, you can not use head phone while charging. Usability is also not good compared to other mobiles. It can be easily get scratches in its outer display. Totally Motorola U9 sucks.
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mayank pathak
December 22, 2009
No Repair (1 month)
I have given my handset on 23/11/09 to ur service center-silicon compuware solutions pvt.ltd.(moradabad-uttar pradesh) as it's keypad was not working and it was under warranty.
The person their assured me that you'll get back the same in 15 days but till 22/12/09 I haven't received the same.
If a customer will get such type of service will he/she think to buy any other product of the same co.?
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stevephuoc
December 15, 2009
not recieve $50 rebate
i did not recieve $50 form my moderm
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Chuhetou
December 4, 2009
Terrible company
Phone under 1 yr warranty used for 8 mos now and missing in action. Sent phone for repair at Motorola and didn't get any returned calls from repair staff, customer agents, and supervisors after making repeated calls on a daily basis. Going three weeks without a phone and still no call back as to status of repair. Assuming phone been missing the day they received it from FedEx 3rd of August. Supervisors admitted to be fully responsible and would send a new phone in 24 hrs on the 8th of August. Still pending to this day of the 24th of August. All I'm asking for is one simple phone call to relieve me in any way but I guess it's just too much to ask. Also e-mailed Motorola and got the same results. Also left messages at repair facility with 3 agents and all calls made there was always on a voicemail, never a live customer agent and still no response from that team. I hope this gets around because I wouldn't want anyone else to experience what I've gone through.
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