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January 2, 2008
Unwanted ringtones
Discontinue. Not intended to subscribe. Only wanted free ringtone as advertised.
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October 27, 2007
Network issues
I bought a motorola Z6 on 17th of October 2007 which doesn't register to any network what so ever, even if it does some times it is not possible to make or receive any calls from the cell phone.
I went to a customer care centre and the managed upgrading the software ( thats what they said ) but to no avail it still doesn't register to any network.
as the cell is withing warranty and the defects it has are none of my making I would like to demand a complete handset exchange for this defective handset.
Today is 28th of October and i remember making 1 call from the date i have bought this cell and sent 1 message that too contained the words 'ami aschi' to a friend of mine.I have had made up my mind to go to the Police station and lodge a GD and also refer this GD number to Customer Greviance Cell.
God Bless me and Motorola
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October 17, 2007
Mobile problem
I have problem with my L 6 Model. Service center has not fare with customer. there call center ph no not reaching. Spares are not avl. at service centre. Only biggest advt. publish the company. Customer service is very very poor by motorola GLOBAL company.
Beware!
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September 16, 2007
Service issue!
I gave my Motorola V3I under warranty phone for service at your service center in Delhi i.e Motostore (Smart Mart) in Lajpat nagar on 5th Sep. I was not getting Display on the LCD. Service engineer told me that it's metal dome is defective and u will get your Mobile within 5days but till now i didn't get my phone back it's already 10 days. Everytime time i called up at your service center they give me lame excuses that it's not repaired yet, we don't have parts n all even he is not able to give me a estimate time in how many time they will get the part. Everytime he says pls call after 1 or 2 days... If motorola can't provider parts then wht's the use of this big network or service center... pathetic service from motorola... i think i made a bad choice by taking motorola phone...
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July 28, 2007
Poor customer service!
I brought Motorola A780 on 7th Jan. 2007. It stopped functioning from 1st July 2007. I visited on 3/7/07 with Motorola Customer Service Center in Mumbai with the Warranty Card,but without bill and they mentioned bill is important and not the warranty card, it can be duplicated (No trust on the customer). I submitted the bill on 10th July after inquiring the customer service center after 7 days,they replied, the mobile cannot be repaired as there is no mention of IME No. on the bill, thought it was mentioned on the warranty card. Till date I have not received my mobile and it contains all my contact no. It is more than 24 days now. This is not expected from the company of Motorola stature which is supposed to be Sixa Sigma??? This is nothing but a harassment!!!
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July 9, 2007
W220 speaker not working
I made a complaint at REDINGTON INDIA LIMITED, saraswati vihar, gurgaon for my W220 handset that was in warranty period. I was not able to hear the voice while receiving or making a call. its speaker is not working. They said that checkout after two days, but 8 days have passed and they have a simple lame excuse everyday that we are short of the required device. Finally I decided to take the set back and get it repaired somewhere else.
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June 30, 2007
Poor hardware & poor service
I have bought a motorola handset model no. L6 10 months ago. since the time of purchase the mobile is not working properly. I have submitted it with M/s Redington Services, Kanpur (the authorized service center at Kanpur) for 3 times but no result could come out, moreover staff over there is simply unconcerned with the problem of customers.
I would never recommend to buy a motorola handset to a busy professional.
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June 18, 2007
Door to door repairs
I was told that a door to door repair was to take only 3 days. I am on my "11th" day without a solid answer of where my phone is! I have made several calls to the motorola company to find out where my phone is and all i get is the run-a-round! This phone, an "ic502" is the worst cell phone i have ever owned! And the motorola service is twice, no, 10 times as bad! They pump out the ads on how good the phone is to take abuse, but it is a joke! Once my contact is up with sprint, i will be looking for a better phone, carrier and service!
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June 15, 2007
Terrible customer serive
Ordered a phone back in April shipped Ups they lost the phone and when they found it sent it back to Motorola. Called Motorola numerous time to get the phone shipped out again and was told over and over the phone would ship. Long story short the phone never did ship. Could not get anyone at Motorola to correct this problem. Each person I spoke with promised to solve this and never did! I will never buy from them again!!!
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