When did it become acceptable for companies to continue manufacturing and selling products that don't work and then charging customers extra for "refurbished" (read: barely functioning phones that still don't work as promised) equipment, even when there is insurance and warranty on the product?! The phone stopped holding a charge at all, and they blame the damage on "normal use" and decide to consider it the fault of the consumer for actually using the device rather than accepting responsibility for the inferior product. They want me to pay them more and more - the cost of fixing/refurbishing the phone is far more than the cost of buying a brand new phone.

*I have owned this phone for LESS THAN A YEAR and already it is falling apart. I am not "hard" on the phone at all. I use it as my primary phone, and I run a small business. When my phone is not working, than I cannot work!!! AT&T denies responsibility, and Motorola states that the problem must lie with the service provider, and both customer service departments insinuate that I (the customer) must have done something to cause the defect in the equipment of service -- not only is there nobody who wants to help me sort this out and get my communications service back on track, they have blamed and insulted me personally for suggesting that there may be a flaw in their service or product.

Unfortunately, I haven't heard of any cellular services - providers, plans or devices, that are any better in the customer service dept. As we rely on our communications daily, they know this and know that if we HAVE to have these services regardless then we will keep paying, regardless of how degrading or crappy the "customer service" is, or how many hidden fees and charges they drop on us.

Complaining to the companies and manufacturers makes NO difference. They do not care for anything except how much of our money they can get from us. They promise assistance with the insurance plans, but then have a staff devoted to denying payment or insurance claims (again in order to make this "our fault" and keep more of our money).