This is the letter I sent to the RMI & AA:
Hi there
On 12/03/2010 I took my vehicle in to MOTORWORX in Randburg because it started overheating. I was not even 2km from them when this started. They replaced the thermostat and called me to collect my vehicle, which I did. On my way to work the next morning, stuck in traffic, it started to overheat again. Back to MOTORWORX. They repalced the watedpump and called to colelct it again. Luckliy, I have a MOTORITE policy which will cover this and duly, they claimed R4900 from them, which Motorite paid. On my way back home that afternoon, it started to overheat again. Back the following morning, where they confrimed that the thermostat was faulty. They replaced this and called me to colelct my car, again. It started to overheat again the next morning on my way to work. Back to MOTORWORX. They phoned and said that the head needs to be taken off and to be sent in to be skimed (dont know how to spell this?) They (Stuart) confirmed that this will not be even R1000 and that they will claim this back from the Motorite policy. Can I just say at this point that they never phoned me to give any feedback at all. He confirmed on Friday that I can pick up my vehicle on Saturday afternoon at 12. At about 11 I phoned and Stuart confrimed that my vehicle will be ready by 1. I sat there till 4 when he eventually told me that the car will not be ready. This now after having rental vehicles and giving back the last one on Saturday at 12. I was stuck without a vehicle for the whole weekend. Lets get back to yesterday... He told me that I owe them R11837.44 before I can get my vehicle. PLease note: I never authorised any of these at any point in time. He confirmed that it will not even cost R1000 and I dont need to worry as he will be claiming it back from the Motorite policy. What is even worse... on the invoice that he sent to me yesterday in bold letter at the bottom of the invoice:
ALL WARRANTIES ARE NUL AND VOID SHOULD THE VEHICLE OVERHEAT IRRESPECTI(VE TO THE WORK UNDERTAKEN!!! Whilst I was sitting at the garage on Saturday, I read through the AA banners etc that was stuck all over. I believe that the AA will be dragging their name through the mud with "accredited" "people" like that.