I've brought a Moulinex chopper/blender model:DPA2 on 26th Feb 2010 at best Denki Malaysia (One Utama Branch). One of the screw in the blender bowl was missing & therefore I've sent back the item for indoor repair on 6th March 2010. Customer service form (No:21005) was issued by a staff name Nicole & I've been told that she'll call back on the next day on the status of the item. Guess what? Nobody call even after 2 weeks. Even I've called few times to the branch but nobody answer the phone. So I've no choice but to go there again & make some inquiry. Again, I've been told by a indian lady staff (Can't recall the name) that she'll call me on the next day on the status update. For the second time, I've been cheated! Then, I called up for the 3rd time to check & a staff name Zakaria is kind enough to help up & informed me that the item still in repair & once finished they will call me. Till now, 14th April 2010, I've still haven't received any call from Best Denki & I still can't use my blender.

I think fixing a car is even faster than this since it is only a missing screw! This only give the impression that they are in fact sending it back to France for repair!

I'm greatly disappointment with kind of service I've gone through & what surprise me is it come from a company with such a good reputation & image (Maybe else where). To be frank, now I've second thought about this & I don't even think I'll buy any thing from Best Denki again after such horrible experience.

Brandon Choo
0123875710