I bought the Movado Series 800 blue dial sport chrono with black thermoresin band at one of the Puerto Vallarta jewelry stores during a cruise in April 08. I chose it over a Tag Heuer because I liked the blue dial and overall looks. I had to go to their store in Cabo San Lucas 2 days later to have them exchange it (luckily they had one) because the setting dial was completely frozen too tight to move. The replacement watch worked just fine, and I was pretty happy with it.

Then the band broke, right up at the circular attach point for the band lug and the watch. This was after just 1.5 years! No warranty coverage, of course, and the replacement cost is outrageous what band is worth over 10% of the watch cost? Considering I paid $800 for the watch, the band price is over 1/8th the cost? Plus, from what I have read here and on numerous other sites, this is a chronic problem with these bands. In fact it seems to be a chronic problem with Movado to provide any reasonable customer service for their products. Its inexcusable for Movado not to fix this, and to ensure they have replacement bands on hand at a reasonable cost.

I wont buy a Movado again, based on this experience. Im still trying to find a replacement band. They closed all the Movado stores in June, so you really have to search to find one. Terrible customer service and business practice on Movados part.