Basically My fairly new watch band broke, iam not a heavy watch user nor do i neglect my watches but the band on these type of watches seem to be made to break. The area where it connects to the watch is very small and over time can just come off especially when it is connected to a small piece of denim or leather. Called MGI and rep said Oh send it in, we'll give you a discounted price on the bands, as per the CSR suggestion I sent it in and not only did I get a quote for "retail price", they are trying to nickle and dime me for the connecting parts (SCREW ATT AUTOLOCK-84-G1-1892 and AXIS AUTOLOCKING-84-G1-1892) that I have.

Huge disappointment, I felt like i wasted money on a watch, brand and service that did not live up to my expectation, also felt I wasted time and money sending it in. I could have bought the band cheaper online...

The whole experience left a very sour taste in my mouth.