Movado
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Category: Lifestyle
Contact Information
United States
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Movado Reviews
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dkjc
June 13, 2011
Movado watches
I’m very disappointed by Movado watches. I was very happy with design.
After one year, (about 16 months) – time keeping is correct, however the minute arm was skipping 4 seconds. (it looked funny, however the time keeping was okay.)
Few months later, finally I bought in for service and they told me it should be battery issue.
3 weeks later, I got the letter from service center. It’s about $400 to fix the movement.
I was very much disappointed by Movado’s explanation that I should have come in for service yearly. Now I’m looking for new watches – NO MOVADO…..NO….
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Eager
November 12, 2010
Never again
I bought a Movado mens watch on 12/20/12 with a lifetime battery replacement warranty. On January of 07 I took the watch to jewelery store the watch was purchased to get battery replaced. They sent it to Movado to do this. They called to say that the watch was bad and not the battery. I would have to pay for repair. I argued with them because I only wear the watch maybe once a year and it is left in it's original box in a closet in an airconditioned house. They gave me a break on the repair bill and I let them repair and paid for it. Now in November of 2010 I take in again to the same store for a battery and this time the factory says the movement is bad again. Spoke to Movado and they would not not do anything or say the watch is defective. This is ridiculous for an expensive watch to be this bad. I have a less expensive Seiko that I have had for over 25 years and it keeps perfect time. Just change battery every several years. I would never buy a Movado again.
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NasL98
October 19, 2009
Bad service
I took a family vacation and did a little swimming with my watch on and it must have gotten moisture in it when I sent my barely 1 year old Series 800 watch in for repair and declined to pay the $400 repair cost which was half the price of the watch, the watch was returned in worst condition then when I sent it in. I will never buy another Movado. The Customer service rep gave excuses for things that weren't wrong with the watch before it was sent in, the things she listed weren't listed by the Movado Sales rep in Short Hills Mall who also looked the watch over before sending it in, so the damages in question must have happen at the repair facility. Needless to say I now have an $800 piece of junk sitting in my drawer.
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November 19, 2008
Awful product
Toward the end of 2007 I purchased a Concord Watch from a Movado company store. In about a month the pin on the band fell out and I went to a Movado store in Boca Raton, FL where they took it into the rear of the store and said that it was now 'repaired'.
In early September 2008 I was at a sales conference and the pin again fell out but this time the watch fell off of my arm and fell to the hard floor breaking the crystal.
I tried to take it to there Moonachie repair facility but they refused to accept it stating that I would have to bring it to Paramus (Sep 29) where they would mail it to Moonachie. (sic?) I would receive what they called 'Quick service' with a response in a few weeks. The estimate was dated 10/16/08, which totaled $690.96. when I told them that the watch was faulty they claimed that the Paramus store had no right to fix the watch. (Like I would know that) but that they would give me a courtesy discount of 30%. This was and is unacceptable to me. When I asked about the warranty they said that it was limited and that if I wore the watch it was my responsibility.
Frankly you have to be nuts to buy from a company like that!
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