I recently purchased a Movado watch from Kay Jewelers from the Lincolnwood Mall in Skokie Illinois, The watch band seem to unscrew from time time so after a week or to I had a chance to return to Kay to have repaired an well I told them to just buff the band to remove a few scratch marks So after a few weeks in shop I was called to pick up.The repair was TERRIBLE there was scuff and scrapes on the ban, I told the maneger I can't accept this so she sent the Movado watch to the Movado factory it self im still waiting this hole process has been 70 days an counting.I also purchased a diamond ring same results well why not same warranty repair shop


Sorry no proof photos I didn't leave the store with the unsatisfactory repairs I only have the repair stubs