This was my first and last experience with movie cube.

I rented 2 movies, went to another location to return the next day. The box would not accept one of them. I called the customer service number on the display. long story short, i was instructed to place the movie in the lock box attached to the display and the movie was considered returned as of that date. i waited several minutes on the call to get the Return ID number.

Weeks later I still had a pending charge of $37.31 from movie cube on my card. I called and was told the return ID number i had was of no help because it was from the Georgia call center. I think i was talking to someone in India this time. It turns out the original customer service rep mixed up the movies. Terrible service all around. we'll see if my second call resolves the issue.

I will never use movie cube again. I've never had a single problem with redbox or netflix so i'll stick to those.

This rental service is like RedBox but much worse. The Movie Cube Kiosk went out of order when I tried returning a DVD 2 days after I rented it. I spoke with the grocery store clerk and they said they would handle it and I should come back another day. Although I should be charged $3 for being late, the company tries to get away with charging me $38 and does not believe that they should have to reimburse me for something that is their fault. I told them that $5 would be an appropriate charge even though I was being generous with the offer but they didn't think it would be a good idea to take the blame for something that was their mistake. They reimbursed me $22 but went ahead and charged me $15 total even though their machine was what caused the problem. They do not care about their customers or potential customers and I suspect I am not the only one who has had this problem.