OMG - Really????? Apparently charged for two games that I never rented and now turned over to collections - NCS out of Oklahoma. When they were still in business I started receiving Movie Gallery statements to my forwarding address as I had moved months before statements started coming. I called the store on several occassions who said it was taken care, their mistake as they did not have cameras to record their transactions nor did they always ID the person or persons renting on accounts. I carefully made notes each time I called and noted exactly who I talked to. The statements kept coming and finally reached district manager who also said account taken care. Funny thing - I was charged for game rentals and I did not even own a gaming system of any kind and the date of the so called rentals happened after I moved out of the city of Maumelle. I had moved more than 30 miles south so why would I even bother to rent from them?????? Anyway, I checked credit report other day and as you have all discovered being charged bogus and ridiciously charges and turned over to NCS and never once have they made any attempt to contact me. Movie Gallery has filed for Banpruptcy Case No: 10-30696 (DOT) as of 11-18-2010 under Chapter 11 so they sold there unresolved accounts or forced their store account write offs back into bogus system to give past balances and have sold to NCS in the hopes of screwing everyone over. I called the NCS who patiently explained to me about the account, as my blood is boling, but never once did they ask about my address or a phone number and I called from a blocked number so couldn't be tracked through caller id. I told them they could marked the account as in dispute and I would be contacting Attorney General, FTC, and BBB immediately and to Transunion where the claim had been filed and there would be no payments made to them and left it at that. Now EVERYONE needs to bombard every resource and take every avenue not to only help yourself but all the innocent victims in this scam. ARKANSAS

Movie Gallery has sent my account to collections and wants over $100...I haven't rented a movie from them since July and they are all out of business.

Movie Gallery on my credit report saying i owe them over $100.00 !!! Last time I went in to rent i was told they were going out of business and couldn't rent unless I was in Powerplay program, which I wasn't because I wanted nothing to do with them pulling money out of my bank account so I left and rented nothing ...They go out of business and 2 months later they have put me into a supposed collection agency, no phone call, no letter, nothing just sent to collections, took my credit score down 78 points and I owe them nothing, How can this be legal ?????They had horrible store management go out of business and trying to rip off previous customers...PRETTY LOW !!! Now I get to fight for how long to get rid of this when it was never owed to begin with...Isn't there something we can do ??????

I sent this to Movie Gallery at their customer service email address for buying movies online. To my surprise, I got a response the following day apologizing for the service I received but merely just told me they would inform the liguidation manager. I haven't heard anything. So buyer beware if you go there to purchase any DVD's during their closeout sale, CHECK THEM FIRST BEFORE paying for them.

I went in tonight (7/2/10) at 9:30pm and purchase 4 new release DVD's at around 9:55pm at the Republic, Missouri location. There was single male and a single female employee working, I did not get their names but it should be fairly easy to determine who they are. The male cashed me out and first gave me a total of $25 something. I questioned it because it was suppose to be 4 movies for $22. He said it was tax. I told him I couldn't believe that there is over $3 tax. He said that is what it is, that is what the computer says so it's right and stood back and folded him arms. He was down right rude, it's been a very long time since I seen/heard such horrible customer service. Said he is losing his job, oh well. I told him I wasn't going to pay that. The female over looked the computer screen and showed him that he rung them up wrong. He shrugged his shoulders giving me a smurky look and told me it was $23 something. I gave him cash, he set them on the counter then I opened the cases to look at them.

I noticed a few scratches on two of the movies and asked now that he opened them and I saw scratches, if I could switch it out for better ones. Bear in mind that I was still at the counter and never left the store, I was standing right there. He said no, that all sales were final and pointed at the sign. I said I knew that but I haven't left yet and examing them before I leave. He said I should of asked before and there was nothing he could do. I asked him again, if I can just go over and get another and he must of told me about 4 times that sales are final and that was that. I was getting somewhat angry at this point and said you have these movies all over the stores and I just wanted to walk over and get another. He kept telling me that he wouldn't do it and the store was closing, I had to leave.

I understand that the store is going out of business and he is losing his job but I shouldn't be treated this way. I probably spent thousands of dollars at Movie Gallery and I was in shock of this type of attitude and service. You guys should at least go out in style, not like this, its a real shame. Is this Movie Gallery's corporate attitude towards their customers? Is it really that nobody cares now or is this employee completely out of line and doesn't represent your company and needs to be talked to? Do you want someone like this at the counter working with the general public? All I wanted to do is change out two DVD's because there is no guarantee anymore and there was scratches. Again I never left the store, I was still at the counter. Please email me back or please feel free to call me

I went into the Clinton, OK Movie Gallery today to rent AVATAR and found out they were closing. I asked about my 3 Month Pre-Paid PowerPlay status and how to process a refund. The member of management was absolutely no help. I have spent 10 years in retail and have never been treated this way. She was from a Texas Movie Gallery. I have been through one bankruptcy and two buyouts in retail and never gave this type of customer service. She also spent all of her time on the phone talking to other stores about the Clinton, OK employees being terminated, their salaries, and unemployment benefits. I can't wait to resolve my membership issue and move on. Sometimes it helps to keep it local, so when businesses close you are still given repsect intead of just being screwed.