The tanning bed service is AWFUL! The beds are never clean. One bed is completely broken the top cover collapses, the face tanner is broke. The door is broke & does not even lock. The rooms are completely trashed, The radio was broken & laying in the floor. The fan was broken into & parts of it was sitting in a chair. There's a variety of vulgar posters on the walls. The store is extremely hot inside to the point of having shortness of breath before even getting in the tanning bed. The air is never on anymore. & When I asked an employee if they could please clean the dirty bed before my usage he informed me rudely that if I want a clean bed I better learn to clean it myself. I am a loyal customer & a more than frequent customer I normally use movie gallery's tanning beds 5 times a week & have been going for a couple of years & never have I been treated with such disrespect.

Yes, I am a customer of this business (video rental store) and was appalled by the totally disrespectful employee, Dustin, who used profanity with myself during a phone conversation this past week. I expect a written apology from this young man, but have yet to receive it. I am thinking seriously of either moving my account to another location or closing my account and demanding that this store refund my credit value for such inexcusable customer service. I will not tolerate profanity used in such poor customer service. I have submitted the phone number of this business and request that whomever please make certain that this matter is addressed promptly. I expect a valid response promptly as well.
Thank you, Mr. Anderson

We received a hostile phone call from the store manager concerning the movie "9" she felt we had not returned. We had recently returned it, told her so and she hung up, only to call back a few minutes later after having "found" it in the spot we said it was. Then she proceeded to tell us how there was no bar code on it and she demanded to know if we had children. Her customer service was deplorable. I asked what that had to do with the returned movie and she blamed them for having peeled off the bar code. Are you kidding me? Is this how any company keeps its customers? She proceeded to spout on about how we needed the bar code to return it and how it's charged to our account and I kept asking what this means now, then, getting nowhere handed my husband the phone. He talked with her, also incredulous, and then she HUNG UP ON HIM! Then we thought maybe she had charged us the price of the movie, and so if she was holding the movie "9", then we weren't sure if she meant it was ours. It was just so confusing and unbelievable for her to accuse our children then rant at us, then hang up! My husband went up to the local store to try and find out what more we could do to figure this out, but she kept insulting us about how we were refusing to accept that we had "allowed our children to pick off the bar code" then acted all angry that we didn't notice or pay attention to the "missing" bar code. My husband just asked for the customer service number, and it's closed Saturday, so that is why I am emailing this complaint. Perhaps a store that is losing business to Netflix and Redbox should implore their sales representatives to treat customers with respect. I would have been eager to work with her and solve the problem. Because of this we will NEVER go into another Movie Gallery again.

BEWARE!! I have did the power play for almost a year now. I cancelled it on Dec the 1st. Movie Gallery took out of my checking account again on January the 4th. This created overdraft fees of $60. After on phone with them yesterday(hold over 40 mins) they said that they would issue credit back to my account at midnight. GUESS WHAT... THEY DIDNT.. I know for a fact that they have done this to numerous customers in my area through workers at Movie Gallery. I think that we should do a civil suit against company for playing with customers debit/credit cards to make their quota at the end of the month. Anyone interested please email me at [email protected], and finally us as consumers can make a change on what these businesses does to us!!! I just feel violated by them using my credit/debit card in this way!! Do YOU?

The ps3 game selection needs to be improved. they get 5 copies of games that flat out are no good. Games like Fight Night round 4 it never came to the store. I have been waiting a long time. Only 1 copy these games on ps3 here... (Rogue Warrior) (NBA live 10) (NBA 2k10) (TEKKEN 6). And the list could keep on going. I just don't understand why its so hard to get more then one copy of awesome games... Y Y Y Y Y Y... PLEASE SEND MORE COPIES AND PLEASE SEND FIGHT NIGHT ROUND 4. I SPEN TOO MUCH MONEY THERE TO NOT BE TRULY SATISFIED! Prove me wrong and do something about this PROBLEM...