I work for Hollywood video/media gallery. We are supposed to be selling power plays. However...you have to have this $7.99-$39.99 plan taken out of your account automatically every month. We have customers coming in showing a bank statement where they've taken it out 2-3 times in one month. Movie gallery will not reimburse for overdraft fee's either. Now, if you want to pay with cash you have to pay for at least 6 months in advance!
O.K., so if we don't sell enough of these in a month (1 every hour they want you to have) You start getting written up..and after a couple months of not making your sells you get terminated! I just don't know how to sell something that I think is a ripoff and would never buy!!

A couple weeks ago, my oldest daughter had received a phone call from Movie Gallery letting us know we had been selected for a free rental. On Tuesday, April 28, 2009 I took my youngest daughter to Movie Gallery. Carmica, was working at the front, I had told her that we received a phone call saying that we had a free rental. She looked at the account and said that it expired. When calling to ask my daughter she had said that she didn't recall the gentleman saying we had a time limit. Carmica was rude and had a nasty tone of voice, she said that it didn't matter, they always said it was good for only 7 days and it was their policy. I asked her how I was to know of these policy's?She became more rude and said it didn't matter "I'm not giving you the free rental". I asked if there was a manager I could speak with. At this point it wasn't about the rental. It was the way I was being spoken to as a customer. Her response to me was "I am the manager." I asked you're the manager? She said yes, I am the manager on duty.I left the store with my youngest daughter who wanted at that point just to leave. As we got into the car, I was disgusted with the way I was treated and wanted to get the "main" managers name. I went back in and asked for his name. I told her that I was in shock that she would rather lose a customer for a rental. I had said that Movie Gallery was the one that called my home and told me this. I had asked Carmica if she would rather lose people and close their accounts. Carmica's response was "I would be happy to close your account for you right now." I was upset that I had drove all the way there to get such a nasty response. I also asked her if she looked at my account to see how much money I had spent at Movie Gallery (for it is a significant amount). Carmica's response to me was " I don't care how much money you spent here before, you're not buying or renting anything today, so it doesn't matter to me." Shocked that someone would ever speak to me, or any customer like that, I left the store.My daughter, called Movie Gallery that night to ask for the district managers name and the store managers name. My daughter did not say who she was but Carmica did not even know Keith's last name, her own store manager.My daughter, spoke to Keith the next day. My daughter, had said to him that Carmica could have handled the situation by saying "that we value our customers. I am sorry for the inconvenience. Although I don't have the authority to give you the rental, I can have my store manager address it as soon as possible, and that maybe Carmica needed to be trained in customer service. From my understanding from my daughter, he didn't have much to say. He had said to my daughter, " I guess I just need to kiss her butt", (he said this in a nice way as meaning to be helpful).She had told him, no, that wouldn't be necessary but an apology would be nice.He did say that if I wanted to come in, he would be happy to speak with me and to let him know what he could do to help.Personally, I don't feel it is up to me as a customer to come back into the store after such an experience. It would have been nice if he would have called me to apologize at the very least. Further more, that is his job as a manager, to try to satisfy the customer, especially after what his employee said.I took my time to write this, because I feel with this kind of service, Movie Gallery in Dunnellon will ultimately lose customers.

Store #2899
This manger is incapable of dealing with her employees; she is not a people person. She shows disgruntled consideration towards both employees and customers. With the customers and the area that the store is located in the manager feels that she HAS to limit the amount of rentals that a customer gets in the video game section. The people in the area are PEOPLE and they carry CASH. So what is the problem? She is worried they will not bring the materials back to her store which may or may not affect her bonus. I know that our store has the potential to make a high revenue, however it could be higher is a lot of the local customers were not getting made at her and not coming back. There was one instance of a customer coming in and throwing a soda bottle at her and it was her own fault. She has no tolerance for anyone who is not like her.
It has been seen that she has closed customer accounts, just because the customers were not liked and customers told not to EVER come back in the store. I know that out store has been number one in our district for sometime, but at what cost? Revolving customers? Those regulars that never come in anymore, because new customers are coming in, who then they get mad and don’t come back. This is terrible business and it will catch up to this store soon.
To add, she received long term employees, ones that were there and already trained when she came in as a manager. She was asked to hire just two new employees and both have been left go in only a month’s time. She can not engage in any sort of normal training experiences that are not condescending to the employee and her patients wears thin having to explain something.
Due to the fact, that if an employee makes a mistake on the job; the employee who made the mistake is the last person to know. All the other employees know before the employee who has made the mistake. This is the sort of talking trash behind her employees’ backs and it is getting out to the other employees that she is telling things that should be a private matter- such as other people’s raises in front of those who are not yet receiving a raise. Or that, so and so is doing this and that, yet not correcting the so in so, just making them look like they can not do the job. Also, she has left personal materials such as pay stubs out so others can look at them. Just out right trashing the employees, this manager may know on paper her job and know ALL the rules and can use ALL TOOL to do the job, (that is because she is not teaching others); she really needs help in the people skills department for retention purposes of the store. Wouldn’t it be nice to see a person there for more than a months and knows the job?

I am very upset about the "policy" the Payette, Idaho Movie Gallery (and employees) have told me are in place. They have stated my child was not allowed to rent "R" movies. I sent my 15yr old with a permission note, the movie of my choice written on it, my Movie Gallery card, and the rental fee. I do not believe Movie Gallery has the right to say what my child leaves with if she has parental permission; which she did. That, as I understand, is Movie Gallery stomping on my constitutional rights and that is unlawful. There is no State law allowing this type of restriction or action. I spoke with the Payette Store manager and she did not know what the law stated; only that it was store "policy". I have given her the chance to make it right and she did not have the knowledge or the desire to keep a client of over 5 years. Therefore, I have requested my money back, closed my account, and have taken my business elsewhere. I will NOT do business with Movie Gallery in the future and will make sure my friends and relatives know this information also. I am currently researching higher alternatives to take my complaint and dissatisfaction.