In the past 9 years of moving with a full moving service, this has to be one of the worst experience that I have ever encountered. Your MISSION STATEMENT of service is misleading and inaccurate. My experience was full of DELAYS, HASSLES, and DAMAGE AND MISQUOTES. I choose this company since I was hounded down by the Sales representative (Becky) saying she could provided an excellent quote. The quote based on my furniture/inventory list (most companies go by weight) But first quote given to me was by weight, submitted to me in an email that I can provide. Movers were unprofessional and caused many inconveniences due to my waiting for them for many hours. First, loading was rescheduled to 12pm-4pm after I asked for morning service. Second, 4pm arrived there was no phone call, therefore I had to reach-out. I was told there was traffic and they should be there at 5:30. 6pm, no movers, no phone call, therefore I had to reach-out AGAIN. Another excuse of traffic was mentioned. 7pm, no movers 3rd reach-out to 866-696-9292. Movers say they are lost and they would call me. One-on-One phone call to movers "my GPS is not working, can you meet me". Therefore, I had to go find the movers to guide them to proper loading site; it is now 7:45PM. Movers took smoke-brakes, removed shirts, and took apart unnecessary furniture because they didn't have enough room for my apartment inventory. Damaged a piece of my bed (that was left behind, that I still have) and left packaging material that I had to discard after 10:30PM when they left my apartment. Head mover told me I went over my sq.ft. quote, which I expected because waiting 5 extra hours I added 6 boxes and a basket because I was sitting there waiting and waiting. At the end of loading I was quoted a ridiculous amount and unaffordable. A discount was applied but still was unfair and I was mislead by my "quote". Manager (I'm guessing) Yumi, has not tried to help me in this manner. I explained to him on September 28, 2010 that everything done was unprofessional and unfair. He mentioned that the mover measured all Items, which added more "money" to quote. How can you provide a binding quote with an inventory list when all furniture is not the same size? My inventory list was 95% accurate expect the 6 boxes / picnic basket added. Now my property is in storage for a few weeks, but I'm afraid that there will be damage because of my reach out about bad experience. I'm not asking for a huge discount but to be treated fairly and compensated upon delivery (unload, reassemble) due to the false Mission Statement that I trusted in on your home page. I know this is business and we all have to make money but word travels fast in a social network world about experiences with companies.