As a result of lack of care, lack of competence, unprofessionalism and negligence, my total losses and damages caused by Moving Professionals (AUST) Pty Limited are estimated over $4, 000.

Please read my story below and stay away from Moving Professionals.

1. Failure to pick up on time

My move was booked on Saturday. Everything was arranged with Richard (sales person) in advance and he promised that drivers come on Saturday to pick up my goods.

On Saturday drivers arrived, they saw all my goods and told me that their van/truck is not big enough to pick up my goods and I have to wait until Sunday for other drivers to arrive with a bigger truck.

My final inventory list was provided to Moving Professionals 1 week before the pick up date. So, I find this absolutely ridiculous that they sent a driver with a small van/truck.

I tried to call your office on Saturday but no one was there.

Finally, one day later other drivers arrived and pick up my goods.

I hope that you would agree that 1 day delay is totally not acceptable for interstate removals from a customer point of view. When people move interstate, there is much move involved than just moving furniture and other goods.

It is absolutely obvious that it was their fault which caused a lot of troubles to us.

The resulting 1 day delay caused us a lot of stress and significant losses of money. See details below:

We had our flights booked on Saturday. We could not fly on Saturday and our airfares were forfeited. So, we had to purchase new air tickets.

Because we arrive 1 day later to our destination, we had to pay 1 day extra for parking at the airport.

On Saturday we supposed to vacate the rented property and return the keys to real-estate agent. We could not move out on Saturday and we had to pay rent for couple extra days.

I provided my final inventory list to Moving Professionals in advance and there were not extra items when drivers arrived. It was fully Moving Professionals responsibility to estimate how much space my items would take and how big truck you need based on my inventory list. If they did miscalculations, then it is solely their responsibility and not mine.


2. Goods Damage

Due lack of care and lack of competence of Moving Professionals removalists every single bulky items have been damaged. These include a fridge and all furniture.

As far as I know, the law requires removalists to carry out services with due care and skill. However, this was not the case.

I only witnessed lack of care, lack of skills, lack of competence, and negligence.

Furthermore, the removalists who arrived on Sunday were absolutely unprofessional and physically unfit to do their work. They sent some dodgy contractors to pick up my goods. There were a skinny guy, his wife, two skinny 13 years old sons and a baby (!). It would be absolutely ridiculous to call those people professional removalists.

Most work was performed by skinny 13 years old kids who were not fit enough to move heavy bulky items.

No protections blankets were used to wrap my items which could prevent most of damages. This is absolutely unacceptable for such items like furniture and fridge.

While moving bulky items, the removalists scratched most of them against walls, handrails and doorways. The removalists dropped several items on a concrete floor, dragged some items across asphalt driveway.

The following furniture has been damaged:

1. dining table,

2. queen size bed

3. TV table

4. coffee table

5. chair

6. drawer / bedside table

7. office desk

8. office chair

Fridge has also been damaged and I have contacted several companies that provide fridge repair services and all of them told me that it is economically unreasonable to repair the damages. I was told that it would be cheaper to buy a new fridge than fix the damages

3. Property Damage

When my goods have been delivered to the final destination, once again I witnessed lack of care, lack of competence, and negligence.

No protections blankets were used to wrap my items which could prevent most of damages. No care has been taken when moving my goods to the property. The removalists also dragged some heavy items across polished floor, several times hit a wall and doorway.

As a result of lack of care and negligence, a doorway, wall and floor have been damaged in a newly renovated property which was in immaculate condition.

4. Conclusion

Total losses and damages caused by Moving Professionals are estimated over $4, 000.