It started that we were first quoted one price, then once the company starting loading our things the price doubled (the additional pricing was also because they were to "crate, pad, blanket, and wrap" our things for more protection. Needless to say this supposed additional protection was never done for the exception of some of our things having blankets on them. Even after the movers came a week late from what was agreed, the driver gave us a problem in which we contacted the police immediately. The driver made us signed papers and pay the balance which was the other half of the money before he even opened up the truck. Well in short according to the company we had 6200 pounds of furniture and I will say (and we had witnesses including 2 officers) that the majority of our things were damaged, wasn't wrapped, padded, crated, or anything. We even witnessed the driver while unloading our things himself drop our stone dining room table on the concrete. We were told for the driver being late that we would get a discount, and the reason the driver was late was because it was a holiday for him (which was never mentioned in, on, or before the contract). We had several items missing. We filed several complaints with different websites and even the BBB. The company then contacted us letting us know that we did have a insurance with them which gave us 60 cent per pound. After their insurance person contacted us and we submitted all of our complaints, pics and prices, we ended up with over $12, 000.00 in damages. The company offered us a settlement of $300. The PS3 itself was over $300 dollars. We had basically a brand new bed, living room and dinner room set which was purchased from Ashley furniture store in which we still had/have the receipt. Brand new baby gifts from a baby shower because we were expecting damaged, and broken. Pictures destroyed. Clothes missing, refrigerator dented up. Oh and this was a little weird also, on their inventory report they had marked all of the big items to have had scratches, chips, and or some sort of damage. The even weirder thing about that was that we had pre-wrapped all of the furniture and things before they ever saw anything, so unless they unwrapped our things and re wrapped them the exact way that we had it done then they "Lied" and this had to be a typical process the company must have practiced. It was just no way because the original wrapping we had on our items were there once we received them as well you could even see where they put blankets that there were holes in the blankets and damage in the same place to whatever item the supposed blanket was supposed to be protecting. Anyway after we put in our complaint and received the insult of a settlement we started to notice that the company/insurance company made little remarks like although we had 60 cents per pound insurance that they were only allowing 25% of that! Now how low is that. Not only did they destroyed our things they didn't't even want to give us the insurance coverage that we signed for. At this point because our things were expensive and basically new, I am definitely willing to take this to court and or try to have some kind of legal action taken. Now, as a part of the service we paid for a FULL Service which included packing, unpacking, assembling and un assembling and all I can say is I have pictures of some of things that were left in the drive way still wrapped in what we packaged our stuff in and none of the supposed "FULL SERVICE" was fulfilled. We had to pay additional because the movers noticed how nice our things were and recommended the additional covering, padding and crates in which we did not get. From the moving company to its insurance company this has definitely been the worst experience of our lives. And I will say this I thought hey since movers get paid to move and it's their profession then why not pay them to do their jobs, well sad but true I should have rented a truck and paid a few of my buddies to move my things myself because at least if I would have damaged my own things, then they are my things. But to have and even watch someone else destroy your stuff and yes we did file a police report it was simply a nightmare. If you can move your things yourself whether city to city or state to state, please avoid what we went through and either do it yourself or sell your things and start over. As crazy as it was that we only signed for a 60 cents per pound insurance policy for the move, it is/was crazier on their part that they only want/wanted to allow us 25% of that. And all of the sudden that 6200 pound of furniture to move once it was time for the insurance to pay everything didn't't even come close to 700 pounds. Not only the company All Trust American Van Lines should be embarrassed but so should their insurance company. Damage Resulting = From broken tables, pictures, damaged TV, damaged ottoman, to broken lamps, destroyed brand new children items, and to stolen or missing boxes, and so much more we paid for a 6200 pound move and full service, only to get the worst nightmare of our lives, a settlement offer of $300.00 when we put in a claim for over 12, 000.00 heavily due to the fact that we are only getting 25% of a 60cent per pound insurance policy that we signed for which was in our agreement. Some pictures are attached (there were over 100 pics of the damages)