Hi Guys, Here is an example to say that the MPINGI, a telcom provider is cheating people...since they do not have answers to my questions, they stopped answering...regarding my problem everybody is saying different different stories, but not giving solution to my problem...

guys stay away from MPINGI...its fraud...cheating people


Welcome to MPINGI Chat, sri
You are in queue. Please Wait for Agent Connection.
Your maximum waiting time is 3 minutes (17-11-2008 07:45:00 pm)
You are Connected to Agent Sumaya (17-11-2008 07:45:20 pm)
Sumaya :: Thank you for contacting MPINGI Chat Support, this is Sumaya. How may I help you? (17-11-2008 07:45:20 pm)
Sumaya :: HI. (17-11-2008 07:45:32 pm)
Sumaya :: May I have your First and Last name on the account ? (17-11-2008 07:45:56 pm)
sri :: konakanchi (17-11-2008 07:46:09 pm)
Sumaya :: Could you please provide me your email id on the account for account verification (17-11-2008 07:46:29 pm)
sri :: [email protected] (17-11-2008 07:46:39 pm)
Sumaya :: Thank you for providing me the details. Kindly give me 2 minutes of your time while I retrieve your account information. (17-11-2008 07:46:45 pm)
Sumaya :: How may I assist you today? (17-11-2008 07:47:25 pm)
sri :: i have requested to cancel my account... (17-11-2008 07:47:39 pm)
sri :: but some amount was deducted from my account (17-11-2008 07:47:50 pm)
sri :: when it will be credited back (17-11-2008 07:48:00 pm)
Sumaya :: May I know when you have requested to cancel the service . (17-11-2008 07:48:07 pm)
sri :: not sure the date...but 4 to 5 days back (17-11-2008 07:48:26 pm)
Sumaya :: Just give me a moment I will check with that. (17-11-2008 07:49:10 pm)
Sumaya :: I have checked the records and I found that your Risk free trial period ends on 09/11/08 so you requested for cancellation on 10/11/08 and the Risk free trail period ended on 09/11/08 you will be charged. (17-11-2008 07:52:49 pm)
Sumaya :: Because you have cancelled after 30 days or 250 mins whichever comes first. (17-11-2008 07:53:21 pm)
sri :: but i dont know that I am in a trail period (17-11-2008 07:54:02 pm)
sri :: at the time of registration, someone said i will receive a devise (17-11-2008 07:54:30 pm)
sri :: but I have not received anything (17-11-2008 07:54:36 pm)
sri :: its almost 4 months back i registered... (17-11-2008 07:54:50 pm)
sri :: i forgot after that (17-11-2008 07:54:55 pm)
sri :: suddenly i saw that money deducted (17-11-2008 07:55:07 pm)
Sumaya :: Once the device is delivered to you the account gets activated and your Risk free trial period starts. (17-11-2008 07:55:46 pm)
sri :: may be..but devise was not delivered to me (17-11-2008 07:56:04 pm)
sri :: i did not receive anything from u (17-11-2008 07:56:12 pm)
sri :: in these 4 months (17-11-2008 07:56:23 pm)
sri :: i mean since the registration (17-11-2008 07:56:32 pm)
Sumaya :: The device was delivered on 11th OCTOBER. (17-11-2008 07:58:03 pm)
sri :: i did not receive (17-11-2008 07:58:13 pm)
Sumaya :: I will provide the trracking number which the device was shipped you can check from USPS. (17-11-2008 07:59:05 pm)
Sumaya :: 9121 8052 1390 7075 1447 77. (17-11-2008 07:59:15 pm)
sri :: r u sure that the devise is delivered to me??? (17-11-2008 07:59:33 pm)
Sumaya :: If the device is delivered to you it will be automatically updated in our records . (17-11-2008 08:00:04 pm)
sri :: no..i did confirmed from one of your call center executive (17-11-2008 08:00:26 pm)
sri :: she said it came back to mpingi (17-11-2008 08:00:34 pm)
sri :: two different stories??/ (17-11-2008 08:00:45 pm)
sri :: can u provide any proof that i received (17-11-2008 08:01:16 pm)
sri :: i must sign right..if i receive (17-11-2008 08:01:22 pm)
sri :: can u provide an image copy of that (17-11-2008 08:01:31 pm)
Sumaya :: Yes the device is returned since you have the service is cancelled . (17-11-2008 08:01:56 pm)
sri :: just now u said, the devise is delivered to me (17-11-2008 08:02:11 pm)
Sumaya :: But as you told me that we have not delivered the device to you so that is the reason . (17-11-2008 08:02:39 pm)
sri :: yes...its not been delivered to me (17-11-2008 08:02:56 pm)
sri :: i dont know whether it is postel service problem or your problem (17-11-2008 08:03:40 pm)
sri :: i have not received (17-11-2008 08:03:46 pm)
Sumaya :: But since the account is activated and the and you requested for cancellation after the Risk free trial period you will be charged for the Activation and Shipment charge. (17-11-2008 08:04:39 pm)
sri :: if the devise is not delivered to me...means i was not in a trail period...right (17-11-2008 08:05:10 pm)
sri :: how can account gets activated? (17-11-2008 08:05:17 pm)
Sumaya :: Kindly give a moment I will check with that. (17-11-2008 08:07:16 pm)
Sri :: r u there (17-11-2008 08:13:21 pm)


Thats it...they stopped talking to me... I waited more than 10 mins..no response...

these people are cheating everybody...

The worst and most ridiculous experiance ever.

A person first called in June 2008 and explained me that they would offer to call unlimited within US and unlimited to one phone number in India for $34.95 a month and to start off they are giving 1 month of free trial period to check out their services. I was told that they would send me a VOIP telephony equipment, which I could hook up to internet to make calls, as well as a toll-free access number which I can use to make international calls. This marketing guy sounded very desperate and would literally beg for my credit card details so that he can place my order for the free months trial.

I talk a lot with my girlfriend in India, and have been looking at ways to reduce my international call bills and decided to give it a try for the 1st month as it was supposed to be Risk Free, never did I realize it actually meant Free Risk.

After hesistantly giving him my credit card details, and filling up online forms, I did not hear back from them for 3 weeks after which, I myself emailed them regarding the status of my order, after which they informed that they are out of the VOIP equipment but offered the service as a calling card with unlimited calls to the number in India I requested for. I fell for giving it a try after which they emailed me an access number and an access code, that would'nt work most of the times. Their customer service would never respond. After a few trials, I gave up and requested them (by email) to cancel the service, almost within 2 weeks of actually starting the service, to which there was no response. Again after a week or two I sent another email requesting to cancel the service, to which I received a call back in middle of the night trying to convince me to continue with service. It took me 6 requests and one solid lashback to firmly tell them to cancel the service, to get my request acknowledged.

However, I was shocked to see a prompt charge made for $37 after the hypothetical date when the service would complete its 1st month. When called the customer service for umpteenth time, a rep recieved the call and told me that she cant find my cancellation request in her database and asked me to send those again after which she changed the track and told me that the trial offer was limited to 1st 250 mins and her call record states I used the service for 270+ minutes, surely no way would I have made used that many minutes considering the fact that less than 1 out of 10 times the call ever got connected. I was sure they billed even my trial to get connected (which usually would stay blank). However, the rep told me that they would consider reverting back those minutes if I continued my services with them, but would not refund me if I opted to cancel the service. The most ridiculous way of keeping the customers, and yes by the way, just before I send in my 2nd cancellation request I recieved an email telling their service had been down for some days (during the time I actually used the service - wonder how those 270 mins got in their inspite of their service being down).

The rep then simply hung up and I could never could get to any other rep since then. I had to file a dispute with my credit card company against this charge.

The worst came next when they charge me another $60 2-3 weeks after their 1st charge, and sent me a copy of the statement which included $37 charge for the service that they already charged and a pro-rated charge for duration after completion of the 1st month to the day they sent me the statement. Any number of calls, and no response. I even sent them email not authorizing them to charge my card, but no response.

Had to file yet another dispute with the credit card company. I wish I knew how to book a legal case against this fraudulent company.

Mpingi, 153 2nd St NW, Winter Haven, FL- (863) 294-6138
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we don't get full service. They don't give us any tech support. They are not allowing us to cancel the order. They are talking sweetly.. but we will stand in the same problem after the whole day of conversation. They are stealing basically our money and time and health.
It's really frustrating and blood boiling when they treat us as a nuts.
I have recorded one conversation with them. That guy told me he is going to cancel my account today itself. Still he is telling he can't do that but he is trying that. I heard like this all this month.

I NEED MY MONEY BACK TO MY ACCOUNT AND I NEED TO STOP THEM TO CHARGING ME FURTHER.

NO ONE PERSON IN THAT OFFICE SEEMS TO BE A HONEST PERSON. aLL are fake. They are playing with our emotions and money .

Please help me to get over it.

THIS IS THE WORST SERVICE THEY PEOPLE GIVE ONLY 10 DAYS SERVICE.NOW A DAYS TOOL FREE NUMBER ALSO NOT WORKING PROPERLY TO CONTACT BUT THEY PEOPLE WORK ON BILLING CYCLES PLEASE DON'T USE THIS SERVICE ANY BODY.PLEASE PLEASE NOBODY WILL BE IN TROUBLES LIKE ME.

One of the big fraud company. Telemarketing guy from Mpingi contacted me. Based on his commitments I took the Mpingi freedom plan. From then the service is very bad. No proper billing. Tried reaching support number to cancel. But I never reached the support number till now. I am still being charged in my credit card for the service that I am not using. The only way I can stop this is to cancel my credit card.

It will be a great help if someone could help in tacking the situation