MPINGI
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| 1 stars | | (16) |
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Category: Other
Contact Information
Nashua, New Hampshire, United States
Phone number: 6031970791
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MPINGI Reviews
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October 21, 2008
Horrible Service, Impossible to reach Customer Service
It was a nightmare to deal with this company as the phone service is unreliable, and it was a horrible experience dealing with Mpingi Customer service. This company does not even reply to your email, and the chat line takes over 20 minute wait, while their customer service number is either busy or does not function.
I had to complain to FCC to cancel this service; as there is no way to reach them.
I wish I had never taken this service, as the pain this company caused me is enormous.
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October 15, 2008
Not Unsubscribing even after calling to customer service
I have called the customer service and told them that,
today, (15th Oct 2008) i got a call for my registration to your service and after providing her all the details i would like to un-register from the service and also there is no need to send me the adapter or gadget for connecting to their service, as i will be leaving for India soon.
But she told to call after 1 hour.
Afterwards my call was not picked up whenever i called them.
Even i have tried connecting to the customer service through chat, but it was of no use as they kept me waiting for 20 mins.
I have even sent them a mail regarding the same but theres no reply.
Please help..
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October 5, 2008
Cheated me
Hello, can anybody pls help me how to sue this company.they have also cheated me.now they are telling the Freedom plan which was unlimited is limited for 600 mnts only.You have to pay 6.9 cents per minute if you have crossed that 600 mnts in a month.I got this email now & they are telling it's valid from 25th of Sept.But when I took the plan it was unlimited to India.
Till now they haven't charge to my credit card.How can i stop them to charge from my card ?Pls help me.It's very urgent.can i call to credit card bank people & tell them to stop this transaction?is it possible?pls suggest me some solutions.It's very urgent.
Thanks
Jay
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August 28, 2008
Worst service and very unprofessional
Never stick to their commitments. Their servers always keep going down. Either incoming will not work or out going will not work and some times both. Any time you call customer service they give you wrong assurances. I did not have incoming for almost 10days and immediately the next day after the issue was resolved we lost both incoming and outgoing. Very bad service.
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August 27, 2008
Worst service
Unfortunately I switched to Mpinigi without thinking much as they offered calling one number to India free and bragged that if I am not satisfied in a month can cancel my service, in two weeks I am already repenting on going for Mpingi, everything is worst, customer care, service, not at all worth even if it is fully free as phone is basic and has to be stable, never go for Mpingi.
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August 7, 2008
Terrible experience
I have had a terrible experience with the MPINGI customer care ('care' is not the word they should be using). When I ordered for their phone service, I received the unit after a month. While placing an order, I was told that there will be a risk free 30 day trial period and if I return t6he service till then, I wont be charged anything. Also, my 30 day trial period was to start on the day I start using it.
Their unit was shipped on 18 July but because I am in a traveling job, I could not receive it until 21st July. I got a call from them on 24th July to check why I was still not using the service and this time I was told that my 30 day time will start on 18th July. The attitude was too bad so I just decided to cancel the service.
I called on 30th July to cancel the service without using even a single minute. In span of 7 days I have been approached 3 times to answer the same questions - "Reason for cancel". Then everytime they call, they come up with a different story - sometimes they say cancellation will take 3 weeks to process, sometimes they say I will have to bear for the charges to return their service and what not.
I have tried to reach those folks many times but no luck!
I am ready to ship back their unit with my own expense and just end all kinds of interactions with them!
People...beware...stay away from MPINGI
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