I used to work at a Mr Handyman for about a week. I was a customer service sales agent who took the phone calls. I found the rates and service a complete rip off and the product was not an easy sale, other than to the vulnerable and those who just had no other option. Today I called to get the address of the location and the dates of my employment. I called the office number and reached a girl in an entirely different city who couldn't verify her ass from a hole in the ground. She did not know the physical address of the location nor could she do anything but email someone there. I called corporate. They couldn't give the address or info either. I called again to get the same nothing for information. This company can not even verify employment on a past employee or find provide a physical address of an open for business location. The one I am speaking of is in San Rafael California (21 Golden Gate Dr #a. I was intelligent enough to find their address on the internet. I explained to all party's on all the calls I would use the internet to report my complaints against them if they would not help and they all did not mind that a bit. Seems they preferred it cuz instead of giving me the simple info... here I am telling the public they SUCK and NEVER to do business with them!!

I bought in to their "On Time - Done Right" ads but what a joke. The poor guy they sent to my house didn't know what the **** he was doing and admitted he had no training except doing some apartment maintenance. A little internet investigating later these guys are franchised and are using some guys contractors license # who lives in california, but they tell people when they call that he has a florida license. Crappy work and dishonest advertising and this cant be a legal way to do contracting.

I used Mr. Handyman in Murphy, Texas. They came out saw that I needed a piece of wood, went to the store for an hour and that cost me $90 for a store visit 5 minutes away. They did forty five minutes of work and then waited three hours for the paint to dry before finishing. Those three hours of waiting cost me an additional $270. What a joke. What a crooked company. Total bill for forty-five real work minutes, $490. Repair was lousy.

I received a $500.00 gift certificate for Mr. Handyman.com from my sister. There were a couple of projects around the house that we knew needed to be done, but both my funds and time are limited. She thought this service would make a great gift. Wow- was she ever wrong! This generous gift has turned into a nightmare. I contacted the local office in Oak Park, Illinois and inquired about having some electrical work down. At the time, I specified that I did have a gift certifcate and also, that if the electricl work proved to be more involved, that I would prefer to use the gift certifcate on another project. They sent their "handyman" whom they claimed was also an electrician. The man was not licensed. He spent more than 5 hours in my home and when he left, he had not repaired what we had asked him to repair, he actually made some things worse, told us we needed a "real" electrician, left an open junction box in our ceiling and charged us the full value of the gift certificate. They sent an unlicensed electrician into my home, a man who caused more harm than good, and charged over $90.00 and hour for his "services." I realize now this had to have been a scam from the start. He took our gift certificate and left us in a position where we would have no choice but to either bring them back or hire yet another electrician. When my mother (who was at home) would not sign off on the work he had done, the owner of the franchise called. She expressed her displeasure, and then I called him and expressed mine. Keep in mind that I am the homeowner and the gift certificate they took was in my name. After some discussion which included some veiled threats from him, he offered to apply the full value of the original gift certificate they took from us towards a complete electrical upgrade which they claim we need. I wasn't happy with the offer but since it is an older home and there are issues, and also because it seemed to be the only way I was going to get any value from the gift certificate, I agreed to look into the work they proposed. I told them I needed a written estimate before I made any decisions. I also clearly told them I wanted to be there when the new "real" electrician came out because unfortunately, I was not at home when the first person came out. The owner instead deliberately sent the electrician over at a time when he knew I could not be there. After 4 days, I finally received their proposal last night. Now, in addition to the $500.00 they already took from me, they want another $1, 000.00 to repair the damage their man caused and upgrade our electrical. The proposal is also written in a way that allows for unlimited "extra" costs. Bottom line- they took our money and caused further damage to the electrical in our home and are trying to get even more money from us.

While my problem may be limited to the local franchise, I have to say- Do not ever purchase a gift certificate from this company! Your good intentions could cause the person you are trying to help a lot of headaches.

The guy that worked on my project didn't have the experience or the patience to do the work. Where do they get these clowns from...they look like McDonald's employees all dressed up in stupid looking uniforms and act like they never graduated high school. I'll never, ever use them again. Oh, and they are the most expensive out there...I guss they spend too much on the uniforms.