I used to work for this store. It scams people a lot. For example, workers are being pushed to sell by being put under the pressure of certain quota. Also, some services that are recommended are not approved by car manufacturers. (engine flush, fuel system cleaning, additives etc) those services are actually damaging internal parts of the engine(see car manufacturers bulletins) . Although this company performs an excellent customer service it really wants to get $$$ out of your pocket by upselling stuff that you do not really need.

be careful by doing extra services at Mr. Lube. follow only your own manual or call your local dealer for advice on extras from an oil change mr lube tries to push. huge fraud

Contrary to advice from friends and the fact that I was going to be pushed timewise to do this myself, which I normally do, in May of 2009 I went to get an engine oil change from Mr. Lube for my 1998 Jeep Grand Cherokee. Whilst I was there I saw that they offered transmission oil change. Since I wanted to do this soon myself, I thought I could kill two birds with one stone. The spotty kid told me that they could do it but it would take 30 mins. He asked when was the last time I'd had it done and I said I didn't know because I had only had the car a year. No problem, until they started the work.

Initially they were unable to get to attach one of the hoses from the transmission flushing machine to my transmission because they had the incorrect plug. Fluid went everywhere. Once that plug had been secured the other was inserted, (the transmission flusher circulates by pushing the old fluid out and the new in) and the machine turned on. As it turned out the outlet hose was not attached properly so no circulation occured, which over pressured the transmission and as I discovered later, broke the inspection cover seal allowing the fluid to leak out. After three tries at getting it right the flush was finally completed.

Upon parking the Jeep, I noticed oil was leaking from the transmission area and thought nothing of it as it was a messy affair and there would be residual oil dripping off. Next morning this was not the case. There was a pool of transmission fluid under the car. I took the vehicle back and complained. The spineless manager didn't even confront me and got in his car and drove away leaving one of his staff to deal with the project...

I went into the pit to see what was going. When the vehicle was turned on fluid started dripping from the inspection plate. The employees, because they are not trained mechanics, didn't know what was going on and recommended that I go to a garage they use (why do they use it!). Mistake on my part. I should have gone to an independent garage.

Upon driving there, only a few kms up the road, my transmission was failing badly so much so that 30 km/h was the maximum I could drive without feeling the transmission was going to drop out. They inpected the transmission and told me that the inspection plate seal had gone due to it being over-presssured and is why the fluid was draining out (outlet hose coming off and no flow through during "flush"). Also it was possible, due to flushin, that metal particles from wear and tear went back into it. (There is a magnet on the pan base to collect these particles so they don't go back into the transmission; every automatic car has one.) I asked if they would put that in writing. Of course the answer was no. I got the feeling they were protecting Mr. Lube for future business, after all they were recommened by Mr. Lube. So, due to the fluid coming out, the transmission failed.

$3000 later I decided to sue Rycor Holdings who own the licence for that particular Mr. Lube store. During my research I ask Jeep Chrysler what should have happened. I told them I had 150K on the clock and I didn't know when the fluid had been changed in the past. They said they should have dropped the transmission pan and done an inspection and to remove all metal particles that are attached to the magnet in the pan so they don't go back into the transmission, then flushed it if there were no signs of wear and tear. They said Mr. Lube should not have even attempted to do a change knowing the Jeep was old and that there was no previous history. Several other garages said the same. Non would commit in writing so I lost the court case due to lack of evidence. I wished I told the court to demand to see the video of the event that Rycor Holdings said they had. Another mistake.

I urge everyone who has had problems like these, from any garage, to write them down on the web, just like travellers have one on Tripadvisor. Together we can change and raise standards in garages.

On July 3rd 2009 I took my 2005 Honda Civic (42000 kms) for an oil change to MR.LUBE. As part of their inspection they removed the air filter. It appeared OK as per their report and the filter was re-installed. The service technician was a teenager, just a kid. Two weeks later my engine failed on July 17th 2009. The vehicle was taken to a Honda Dealership for repair and the evaluation determined that fragments from a broken screw had fallen through the throttle body and into the combustion chambers damaging pistons # 1 & 4. It was also found that all the air filter cover screws were all broken A piece of one screws was was found in the exhaust manifold. I submitted a claim to MR. LUBE which they have repeatedly denied. They have not provided any supporting evidence to explain the denial and base their evaluation on their own prejudiced opinion. They simply do not want to pay. The damages exceed $5000.00 as the engine was completely destroyed. I have also contacted the Director of Customer Experiences at MR.LUBE Head office and I was told that their franchise stores have autonomy to make their own decisions in such matters and in no way can MR.LUBE direct their franchisee stores to change their decisions for say in this matter.

I am outraged at their handling of this case. I must now seek litigation to resolve this issue. Further c0sts which I will have to bear. They are at fault and all the facts I have gathered indicate so. I have had no vehicle for two months while they dithered in their investigation which was very partisan. I will never use MR.LUBE again. It is the most costly mistake I have ever made. Fellow consumers, BE WARNED.

When I rarely go to an oil change place, I want to go in, get my oil change and leave. In the past it normally takes 10-15 minutes to do so. I've tried a number of oil change chains here in Canada over the last 20 years and they've consistently provided 10-15 minute service. On 10/02/07 at Mr. Lube on Fraser Highway in Abbotsford, BC, I was essentially held hostage and exposed to a 30 minute sales pitch while waiting for my oil to be changed. It took 25 minutes for my oil to drain before they put in new oil. I wanted an oil change but they tried to sell me a, high-end oil, a deluxe air filter, new battery, engine flush and more. Every few minutes I was told by the pimply faced kid that they had checked something and recommended it be replaced. It didn't stop. I told the kid that I didn't have that much money and only wanted an oil change but that wasn't good enough, he didn't believe me. Every time he addressed me, he called me sir. Two or three time is enough but over a dozen times, give me a break! I've been charged with assault in the past and this was one of those rare occasions since that I wanted to beat somebody so bad. It's as if Mr. Lube employees follow a script for selling to customers, I don't know. An e-mail to the company e-mail went unanswered.