Mr Price
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Category: Services
Contact Information United States
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Mr Price Reviews
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Foosek
February 10, 2011
3 applications, 3 different branches still no feedback
I was approached about 2 weeks ago by a store assistant in Mr.Price Vangate Mall to open an Mr.Price account. I was reluctant to open the account as I didn’t have an urgent need for the account, however the store assistant then convince me to open the account. A week later I still didn’t receive any feedback and processed to the N1 city branch and requested feedback 2 my horror the store manager informed me that nothing reflects on their system which indicates that my application was never faxed to be processed. He then requested me to complete a second application and reassured me that my application will take priority and feedback will be received shortly. Another week has passed and guess what still NO feedback, I then approached the Canal Walk branch and yet again I was informed that my application was yet again NOT faxed to be processed. I then tried calling Mr.Price Head OfficeCall centre on 031 number and my call couldnt evens connect. I am totally disgusted with the service as I manage a call centre and this is NO way you treat a potential customer.
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Nickole
November 26, 2010
Mr Price needs a customer service makeover
I brought my husband some clothing @ Mr Price on the 31st of December 2009 as a present on my account. I removed the tags as i knew the pants would fit but did not know that one of the pants was torn. I went back to Mr Price on the 5th of January but did not have the tag or slip! But since it was bought on account that should not be a problem right? WRONG! The young african male cashier (had big 'diamond' studs in his ears) was not very willing to help me and called his 'supervisor', who was even more unwilling to help and very rude! She questioned me and rolled her eyes like she didn't believe me and then after another fight eventually went to get the barcode off one of the other pants like I told her when she asked me how she was gonna scan the pants. She took a while and the male cashier then told me to go get it myself (talking to me like i was an employee there). I then had enough. I asked him where the lady was and he just pointed his finger! She got there with both pants and i told her to give my pants back. She refused and i had to eventually take it from her myself! I told them they are extremely rude and i will exchange it at Centurion branch and then close my account!
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