Mr Rooter
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Category: Home & Garden
Contact Information
San Antonio, Texas, United States
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Mr Rooter Reviews
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Alan St.Louis
January 10, 2009
Highway Robbery!
My wife called to have a bathroom faucet replaced and as she told them the drain was a little slow and we wanted that fixed as well.
The Plumber showed up and was here for about 20 minutes and he came up with a quote of $612.02!
I thought this was a bit on the high side but with the busy schedule and a lack of confidence to fix it myself I wrote out the check.
Then he mentioned that this was just an estimate and someone would call Monday to set up a time to do the work... Hello, This was supposed to be done on the same day.
I let it eat at me for an hour and called and told them not to bother setting up an appointment as I thought the price was outrageous.
They wanted $397.90 for a faucet!
Cable sink and do bio treatment $214.12
Oh... the good news... This included labor and he estimated 3-4 hours to do the job!
I went to my local Home Store, Bought a Moen faucet and did the work myself for under $80.00!
I called them and they still requested that I pay $54.99 for the call and estimate... I did pay that to be done with them.
So for less than $140.00 we now have a beautiful new facet and it didn't cost me a weeks pay.
I will think twice about using Mr. Rooter again and will never recommend them to anyone.
Thank You for letting me vent on this forum... I do feel better knowing that I did the work myself !
It's amazing how money will motivate and give you confidence to do the work. ;)
Have a good day!
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Pissed in NJ
December 25, 2008
Failur to act
My Daughter has a 3 day old infant and a 2 yro. We had feces floating in the bathtub. We knew it would be hard on Xmas eve but Mr Rooter says 24/7 service. Wed evening they say "everyone is on other calls we can't get there till the morning", , which is B/S, no on wanted to come out. Xmas I get it.
We call back 10AM Xmas morning--STILL they say "oh, we don't know, maybe well come out, maybe we won't, we'll call you.
We called the REAL Roto Rooter, they had crews on the road and saie they'd get ti us in a few hours!!
DO NOT EVER CALL MR ROOTER!!!
They will screw you!!!
The real Roto Rooter does what they say!!!
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SBender
December 7, 2008
Deceptive practices
Had leak in wall. Called Mr Rooter to get the leak fixed, and since the only way to get to the leak would have been to move the 11-year old water heater, also replace the water heater.
Technician came by, poked holes in wall where there was obviously no water pipes, and quoted me $1164 for replacement of water heater. I decided to go to to home store and purchase retail. Four hours later, technician found and fixed leak, installed water heater, and presented me with a bill for $1700+.
Had lengthy argument with technician and "service" manager as to why bill INCREASED when I supplied the major piece of hardware. Basically, they nickel-and-dime you to death. Basic install fee is $500. Removal (drain & cut pipes) is $246, install of new valves (after they conveniently cut off old ones) is $219. 18" PVC flexible gas line is $93. Fixing leak in wall was base rate of $500. BUT, an extra $145 to cut into the drywall, and copper pipe is a whopping $99 per foot.
Agreed on price of $1000 or all work done (it WAS an off-hours call). After tech left (while on phone with wife complaining about how hard he worked for lousy pay), discovered that he scrawled "no warranty" on the receipt. Called and asked for customer service manager, but have not heard back.
Meanwhile, I've placed hold on check, submitted complaint to BBB and am filling out paperwork to Texas Board of Plumbing Examiners
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November 12, 2008
Fraud and scam
Earlier this summer I had a company install a sump pump in my crawl space. As a temporary measure I ran a cheap 20 ft flex line into the yard. Last week I hired Mr Rooter to run a permanent drain line to the street (70ft.) They quoted $1, 645 which I thought was high, but worth it if the company did quality work. They started the work the next day and spent 2.5 hours on the job and stopped 20 ft short of where the line discharged from the house and about 6'short of the street... Instead of attaching the line to the discharge pipe they tied it into my temporary plastic line and buried it. Altogether they ran 50 ft of pipe which retails for about $30.00 and spent 2.5 hours on the job (one man) and charged me for $1, 000 labor and $600.00 in parts. In addition, the line is running uphill and doesn't drain properly. Unfortunately, he managed to get a check from my wife before he left.
When I called the owner I got the run around. His only excuse was 'your a grown man and you signed the agreement...' He refused to tell me their rates and had no excuse for the cost of the parts. When I pressed him on the labor cost he said they charged $162.50 and had to charge for a full day. I offered to pay 50% and he refused, so I informed him I was stopping payment on the check and I hung up.
The next day his office called me at work and asked if I really stopped payment on the check. With a big smile on my face I said, 'Yeah buddy.'
It's your move Mr Rooter!!!
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