I wish i have did my homework first before calling these guys to service my water heater. I had a little pressure valve problem few days ago and it just won't go away, so i called these guys Mr. Rooter and they came in 2hours late on what they promise. Anyway, you have to watch these guys if you decide to hire them (i hope you don't) they came in to my house and i was told that my water settings was set by someone to its maximum settings and i told them that my 3 years old and about 3 months old water heater had never been service nor open by anyone but them. I belieive they deliberately tampered my setting so that to void my warranty. I went inside my house for a minute and i think that's when they did their crooked doings or cheating ways.I was charged $ 233.58 for about 20 minutes unworthy worked. Also, i called up the office and that woman won't give me details on why my bill is only set as a whole bill and not detailing on how much is the labor charge. Be Careful...

My local Home Depot contracts with Mr. Rooter to install water heaters. Home Depot promised that the water heater would be installed today. We had a light snow, so Mr. Rooter claimed they couldn't install it because of the weather. They were rude on the phone. So, I called Home Depot back and after several hours of back and forth phone calls, they agreed to send an "inspector" out to see if they could do the job(in my basement) in the light snow. This inspector determined that my venting system was not up to code. He then peed all over my toilet seat and left promising to call with an estimate increase. Several hours later the Home Depot had to call them to get the new estimate. My original price was $975 for the water heater and install. The new price was $2300! Needless to say, I cancelled the order. I had another plumbing company come out and look. Their price for the water heater and install, including the exact same work to get my venting system up to code is $1070. A $1200 difference!!! These people are crooks! Be warned!

Mr Rooter advertises a $99.00 fee for drain cleanout.However when they come to the house the price escalates to over $200. This is not made clear when an appointment is made or when they come out to your house. None of this is stated in their advertisement. I will not use this company again. Please avoid this company.

My mother (aged 94; I am a 58-year-old female) called the Mr. Rooter plumbing company to fix a clogged pipe. The technician installed two traps and a new 8’ piece of PVC pipe (which was, according to another plumber, unnecessary); the entire job took 4.5 hours. The technician had my mother sign paperwork (when she was without her glasses) stating that she would pay a $2700 bill and that--if she failed to pay the bill--she would pay for the company's lawyer fees.

When I learned what had happened, I called the Mr. Rooter office in Cranberry Township, PA, asked to speak to a supervisor, was told that he would call back as soon as possible. I received no reply until the company discovered that, due to a clerical error, my credit card could not be charged. He then called immediately and, when I asked about the seemingly excessive charges, he--repeatedly, over my questions--yelled "How are you going to pay for this: credit card, check or cash?!" He ended the conversation by saying, "I'm sending the bill to a collection agency and putting a lien on your house!", and slammed down the receiver.

I called the company multiple times over the subsequent three business days to discuss the bill with the estimating supervisor and pay it. He never returned my calls. The unfair charges and the lack of civil customer service were surprising and upsetting. Indeed, I wanted simply to conclude the unpleasant transaction and, on the fourth day, I requested to speak to the billing office and paid the bill in full. However, more than one week after I paid the bill, a case was filed by Mr. Rooter with the Commonwealth of Pennsylvania against my mother stating she had not paid the bill. When I re-contacted Mr. Rooter, they did confess that the filing was their error, and they paid the court fee. I was naturally grateful for this, but am still upset by the charges, the impoliteness and the stress it caused my mother. I do not recommend this company.

This letter is to complain about services we recently received from Mr. Rooter M-37182. Currently, we are at our end both financially and emotionally.
Our problem began the weekend of January 30th after our washing machine flooded the kitchen sink and noted buckling to the laminate flooring in the doorway of the hall bathroom. We removed the toilet and the linoleum flooring thinking that the wax ring had deteriorated causing the leak. The next day, with no toilet in place there was water on the slab floor. On Monday, February 1st we contacted Mr. Rooter for help.
Mr. Rooter’s technician, Nick, was very prompt and pleasant coming out the same day. Upon inspection of the problem, he stated that it was against OSHA regulations to auger pipes from the roof and stated that we required an additional clean-out placed in the front of our house. He further stated this would be difficult due to the hard rock, involving an additional digging crew and expense. We trusted the technician and paid $905.62 thinking this was the end of our issue.
The second day of work we were shocked to learn the sewer line from the house to the street was infested with tree roots, collapsed and needed to be replaced. The technician stated that an ultrasonic device was required to locate the pipe, and back hoe to dig a trench, thus increasing the repair cost to an additional $2814.38. The leaking to the hall bath was due to the master shower. He stated that the drain was not attached to the pipe within the concrete slab causing leaking through the concrete into the other bathroom and hallway. Due to the demolition of the shower tile and concrete, the shower drain repair would cost an additional $1000. Again, we trusted the technician, paying the total amount of $3814.38.
The first evening following the extensive repair, the laundry room flooded yet again. Apparently the problem was not fixed. We received another estimate from Mr. Rooter. This visit entailed the repair and replacement of a pipe within the concrete slab of our only functioning bathroom that “might” be the culprit for an additional $1018.44. This bathroom is not remotely close to the laundry room. After almost $5000, not including the damage to our home, no solution has been provided and we feel like we are living in a “Money Pit”. Every time we contact Mr. Rooter we are given an extensive estimate with no warranty or definite fix to our problem.
At this point, tired of paying for guesses, we called Mr. Rooter on February 26th. The issue was explained in great detail and we were assured a prompt return phone call from the owner. We waited for a response over the weekend, after no response, we called and left another message on March 2nd. With no acknowledgement, we were forced to contact another plumber, Hernandez Plumbing on March 4th. Mr. Hernandez came out and inspected and discussed my dilemma. To our surprise, it is not against OSHA regulations to auger pipes from the roof. They had no problem opening the pipes, costing an additional $125 which we paid in full, a mere drop in the bucket.
We thought we were on the road to repair, angry that we were taken advantage and misled by Mr. Rooter. If the main sewer line was collapsed, would we have back flow in all drains and toilets? This did not happen. Would they not go through the pipes to make sure they were open before they finished the job? This did not happen. Obviously, we had a complaint and concern regarding the work completed. Does Customer Service end once the bill is paid? Do they not warranty their work?
During the replacement of the shower tile, it was found the previously repaired drain was not level, placed too deep and not centered. In order to proceed with the tile work and have a functioning shower, Brian Tindall removed all the tile and concrete down to the subfloor for Hernandez Plumbing to redo the work done by Mr. Rooter. We have a statement from Mr. Hernandez, copy of Mr. Tindall’s invoice for shower demolition and repair, and photos of the shower drain showing a complete bubble off from level. The estimate from Hernandez Plumbing for the shower drain was $150; the floor demolition was included in the repair total of $962.50. Why do we need to pay for the same work twice?
The washer again flooded the garage on March 22nd, and we contacted Hernandez Plumbing again to come out. After paying $150.12 for a camera review, it was found that there is a busted pipe under the sink in the kitchen needing to be repaired and replaced. This work has tentatively scheduled for this week, estimating an additional $1000. Hopefully there is an end in sight.
We expected a much higher level of service from Mr. Rooter, and are quite disappointed. Mr. Rooter gives the impression that they are honest, trustworthy, reliable and professional. I have enclosed a copy of their yellow page ad, which is a joke. It is not our obligation to pay for their guesswork. It is repulsive to think that people trust and contact them for help and only taken for a financial and emotional ride. Not only have we paid them for unneeded repairs, we have had to pay for another plumber to complete the work, spent many hours off of work, and are beginning to put our home back in order. After no response from Mr. Rooter to discuss and rectify this matter, we have been left us with no options. We are requesting Chase Visa to stop any payment or provide a full refund of all services by Mr. Rooter, for the total sum of $4720.00. They should not be allowed to continue business in this matter.
Please advise what other channels or options are available for customers. We have filed a complaint with Mr. Rooter, Chase Visa, Texas Plumbers Association and Better Business Bureau. We would appreciate any guidance you may offer. Thank you in advance for your time and assistance.