My sewer line was blocked. I called Mr. Rooter because I saw them in town all the time, always on the move. They came over, went to my basement and ran a fiber-optic camera into my system. Then they ran a rooter and pulled out a bunch of tree roots. They told me they'd need about an hour to clean the pipes out, and it would cost me about $75. I agreed to it, and went upstairs to do some miscellaneous cleaning. When I finished with the cleaning, I realized they were still working (it had been nearly three hours. They told me that they had completely cleared the pipes, showed be a pile of muddy tree roots, and told me I'd be good for another 5-7 years before the roots grew back. I asked if they had a way to stop the root growth, and they said that the only way to do it would be to tear down the tree (oak, about 120 years old). They gave me the bill ($325!) and told me I had 15 days to pay it.

4 months later, the pipes became blocked again. I called another service--this time one that my parents recommended--and they told me that the blockage was throughout the pipes, all the way to the street, and that I would have to pay five or six-hundred dollars to clear it, then approximately $50/month to keep it cleared. They then recommended I replace the tile (the pipe to the street) because they had found some broken pieces while looking at it. My father, my brother, a friend & I decided to re-root the pipe ourselves and then find the broken spot (it was between the sidewalk and the street). We dug it up, and found that the pipes between the house and the street didn't seal. One pipe was of a larger diameter than the other, and they were just set together. Two weeks and about $50 later the problem was solved.

I made several complaints to the Mr. Rooter company for their falsification of information, overcharging, and outright fraud, but I couldn't reach anyone in person or by phone; and I decided to swallow the loss and tell everyone I knew about the company.

Always remember: Caveat Emptor (Let the Buyer Beware! [latin])

Mr. Rooter is possibly the worst plumbing company I've ever done business with. It is so discouraging to think that they swindled us out of $1500 for a job that completely destroyed our concrete porch floor and our foundation. We called them out to our house originally to clear the main drain line out due to a back-up. After several unsuccessful attempts, they started to pull up red clay from the clean-out pipe. So, they stuck a camera down there, only to find that the pipe had completely dissolved on the bottom...and it was Orangeburg pipe. (basically heat-treated tar paper with sealant, dating back to the 1960's). Mr. Rooter's estimate was lower than most other estimates that we got, so we gave them the go-ahead to do the work. They came out several days later and began cutting and removing the concrete above the pipe. (About 35' long, and 2 1/2 feet wide.) They dug down to the pipe, pulled it all up and began replacing it with PVC pipe. They left the old pipe pieces laying in the yard, and concrete dust EVERYWHERE! It was a huge mess. They also neglected to put more than 100lbs of dirt back where they laid the pipe. (and yes, I put the dirt in trash bags and weighed it.) A few days after the pipe passed inspection, they came back out and filled the hole in and began replacing the concrete. I have no idea if they used rebar or wire mesh or anything to support the new concrete...because the concrete they poured has completely settled and cracked entire the slab under our porch... all the way to the foundation! It took more than 3 months for me to actually talk with the manager about the problem, as their extremely rude receptionist kept saying that the manager would return my calls. He never did call me back. I called again one day and demanded the manager's cell phone number. Finally, I got to tell him what happened. He immediately told me that the house had coincidentally settled, and that they were not responsible for the damages...and he had not even looked at it yet! I recently contacted the BBB regarding this claim, and he still refuses to accept responsibility. He did, however send a document offering to send me a settlement check for $150 after we sign and return the document and release them of all liability for the damages related to their repairs. He knows that they made a mistake, and yet refuses to accept responsibility. As a paying customer, our satisfaction should be a priority to Mr. Rooter...however it is NOT!!! They don't care about our property or your property, or anything after they get their money!! My advice is to completely avoid these crooks. Their address is 8132 West Reno Avenue, Oklahoma City, OK 73127...so if you live in the OKC area pick someone else or you'll regret it like I do!!!