Mr. Rooter plumbing in Cincinnati replaced the entire underground pipe in our house. They finally showed up after a day despite committing the work an hour form the call, and the entire team including the leader could not figure out how to take the leaking pipe out ! I had to make a recommendation. And finally when they completed the work, the joint (basement wall) gave in after few weeks and our basement was flooded. When I called the company to come over and see what a poor job they did at the joint, they would not return my call. Finally when I was able to contact the front desk (beverly), she said she could not do anything and would have to consult with the owner. And you guessed it right - they never called back. I sent a written letter with Cc to Better Business but still no call. I am now working with my legal team to file a law suit.