People removing mold from my basement accidentally cut a water line in one of the walls. They had to shut off the water to the house. This was about 2:00pm. I called Mr. Rooter at around 2:00pm. I told them the water to my entire house was turned off, which they wrote down on the work order. They told me someone would be here by 3:30pm. 3:30pm came and went, and no Mr. Rooter. At 3:50pm I called Mr. Rooter. The girl who answered my call was very perky and told me that an emergency with one of their Commercial Customers outside of Mankato had come up and no one was available to work on my house. She said she was just going to call me (yeah, I'll bet!). She said she would check and that I would get a call back. A few minutes later I did get a call back. The girl on the other end of the line said no one would be able to get out to my house, today. I reminded her that I have no water in my house, and she said that yes, that was on the work order. She said she could reschedule me for tomorrow! WTF?!?!?

1. If you can't make it, you don't wait until a half hour after the appointment time to call the customer and tell them you can't make it!

2. I get bumped for a Commercial Customer because I'm ONLY a single home residence?!?!? I HAD THE APPOINTMENT FIRST! Commercial Customer or not, I should not get bumped!

3. I have no water in my house. THAT'S AN EMERGENCY! How can anyone have the GALL to try to reschedule me for tomorrow WHEN I HAVE NO WATER IN MY HOUSE?!?!? I hope that girl can sleep well, tonight.

We had a water backflow in the toilet. We tried the hand snake but didn't work so we call the insurance but they can't send somebody so they authorized to call outside service & I found Mr. Rooter Plumbing.The plumber Gabriel came & assesed the situation.He told the us that he will try again the hand auger but still did not work & charged us $270.53.He then told us that there's nothing he can do bec. if he will remove the toilet tank there will be an overflow inside the house & we can't use the toilet & have to limit the use of H20 .he needed a clean out access to properly clean the pipe & solve our problem.The clean out installation only will cost us $900-1500.We call another plumber Drain Dx & told us if he can't remove the clog we don't have to pay & he remove the toilet tank & was able to remove the clog & that's $450.I call Mr. Rooter several times for an explanation why other plumber can do what their man said was hard & will cause more problem, but nobody bothered.I want a refund from them bec. my insurance won't cover for the $450 that i paid.

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Subject: [email protected] shared this with you: Suzanna Gratia-Hupp:
What the Second Amendment is REALLY For
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Subject: [email protected] shared this with you: Suzanna Gratia-Hupp: What the Second Amendment is REALLY For


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