I went to Mr. Tire to get my tires balanced and one new tire They said it would take about 45-1 hour, so my wife and i walked to Walmart nearby. after 2 hours we had still not recieved a call, so i called them. They said they had trouble getting my lug nuts off, and the only way to get them off would be to damage them to where they wouldnt be able to go back on. They asked me to go buy some lug nuts and then they would do it. (A company with the word TIRE in it doesnt have lug nuts??) Walmart didnt have lug nuts either. I returned to Mr. Tire disappointed, but happy to see at least the new tire was on. the total was around 80 bucks. I gave him two 50 dollar bills, and he said "oh i dont have but 12 dollars in my drawer. I said, to help them out, i would just pay for the balancing now, and come back tomorrow, that way he would have enough to give me change. Well that night i bought new lug nuts, i was able to get ALL of my lug nuts off, WITH A SIMPLE SOCKET SET. so the next day i went and asked to just have my money back, that i would go somewhere else to get the tires balanced. I was told i couldnt have my money back since it was the next day. I explained that i, myself, was able to get the lug nuts off so their excuse was b.s., and that i paid for the balancing the night before to HELP THEM OUT!!. I still was unable to get any money back, or even an apology...they ignorantly told me i would have to wait for the corporate office to MAIL me a check...so now i shall wait for the money back from my mistake of being kind the night before...Mr. Tire, never again

Had a flat. Was desperate, so went to Mr. Tire. Drove in on the spare. They put on a new tire. Later, had another flat. Went to get the spare. Mr. Tire's technicians had not seen fit to put the spare back into the space saver. The space saver sits hidden away under carpet in the trunk. I never thought they would actually steal or forget the spare. When I called to get the spare back they basically laughed it off and did not care. Did they steal the stupid spare for their own nefarious purposes? I don't know, and they do not care, as Kyle made clear to me on the phone. They simply do not give a crap.

I went into Mr. Tire for a flat tire that I had this morning, 12/13/2010. I arrived at 9am and was told that they would fix it in two to three hours. I wanted to know, at 12pm, how mush more time will it take. The person whom I spoke with told me to ask management in a very rude and unprofessional matter which I did not appreciate. So, I asked Martin Davis who told me to shut the fuck up, and that I can do whatever I want to do but I had better shut the fuck-up. I spent one hundred and fifty-one dollars with this company and do not think I should have been talked to in such a matter. This was the worst treatment I have ever recieved from a company in my life. I will never go into another Mr. Tire shop again if I can avoid it, it will be my absolutely last chioce, and that will be if I am desparate and without any other chioce. I had my vehicle towed in to that shop and this is the gratitude I get, never again, and you can be sure that none of my family nor friends will either, if I have anything to do with it. We came very close to blows! Now, that is very serious for someone who is very professional.

On Friday, April 16, 2010 I took my vehicle to Mr. Tire (located on 1501 York Road, Cockeysville, Maryland, 21030) to have my brakes checked. I left my vehicle there and returned to my office. I received a phone call from "Brad" advising all four rotars and brake pads would have to be replaced and it would cost $919.98. I told Brad I would call my husband and call him back. My husband called and spoke with Brad to get the cost breakdown. Brad proceeded to tell my husband that the cost for the parts alone was going to be $640.00. My husband proceeded to tell Brad that the parts at Advance Auto Parts cost $325.00 and that is the RETAIL price. Brad proceeded to tell my husband that the prices for the parts were marked up because "we have a business to run". My husband proceeded to tell Brad not to fix the brakes. I went and picked up my vehicle. My husband then purchased the brakes from Advance Auto Parts. He purchased the mid grade brakes for $325.00 including tax and had them installed elsewhere. How can Mr. Tire charge someone 100% markup for parts??? My husband thinks it is because I am a female so they tried to rip me off!!! I WILL NEVER TAKE MY VEHICLE THERE AGAIN AND I WILL BE SURE TO TELL EVERYONE I KNOW AND DON'T KNOW NOT TO TAKE THEIR VEHICLES THERE OR THEY WILL BE RIPPED OFF TOO!!!

Complaint: I just returned from an entire day at Mr. Tire. I called this morning at 10am asking if Mr. Tire could provide oil and tire rotation service to my car and was told yes and to bring the car in. The location: Liberty Road, Baltimore Maryland, 410-448-0077. I arrived at 10:50am and spoke with Ray Davis who told me that it would take 2 hours. I said fine and informed them that I would wait while the car was serviced.

Admittedly, there were people in the waiting room...I waited for hours while everyone in the waiting room cleared out. I then continued to wait while the waiting room proceeded to fill up with a second group of people. While waiting, no one spoke to me to give me any updates on the status of my car...I assumed that the car was taken in and being worked on. I inquired at 2:00pm, and Mr. Davis said he "hoped" it wouldn't be too much longer.

At 4:45pm, I approached Ray Davis and informed him that I needed to leavee for another appointment and wanted to know how much longer it was going to take. he responded that maybe they could take me another day, and then proceeded to hand me back my keys. i then realized that they had NOT EVEN TAKEN MY CAR IN YET. INSTEAD, THEY HAD TAKEN IN CARS FOR THE NEW GROUP OF PEOPLE THAT CAME IN LONG AFTER I WAS THERE.

I don't know what went wrong, but I CERTAINLY KNOW THIS WAS NOT MY FAULT. The only thing he said was sorry...he could have at least been honest with me and told me his original estimate of time was incorrect and given me an update so I could have decided if I wanted to stay longer or leave so my day wasn't wasted. Mr. Davis did not offer an explanation, would not provide me with a card...didn't even offer me discount, much less free, service if I were to come back. To add insult to injury, when I left and got to my vehicle, the rear tire had gone totally flat!!!

How I was treated was unacceptable by any reasonable person's standards.