I went to Mr Tire in March 2011 to get an oil change, tires rotated and other fuilds top off. The next day i had my windows door and heard a wierd noise coming from car. I took it back and found out the rims weren't put on correctly. Now 3 weeks later my check maintence light is on. Now I have to pay another company to check out my car to see if the fuilds were added.

The people who work there are rude, unprofessional and have horrible work ethics. If this team does not come across negligent or incompetent to anyone in Mr Tire's corporate office is very surprising to me. I am surprised that Mr Tire allows this kind of behavior and horrible service provided to their customers. Putting these guys on the front line was a mistake. I hope this location closes down based on their customer service.

I took my car to Mr. Tire twice for an oil change and each time it was returned with another problem that coincidentally presented itself after having the oil change and of course when I called they said the problem had nothing to do with the oil change. However, the straw that broke this camel's back is when my son paid several hundred dollars for a new radiator, which started to leak 3 months after the work was done. He returned today after another mechanic suggested he go back to Mr. Tire because of the warranty (rather than steal his money) and sure enough my son was told there was a defective part and that the part was covered under the warranty but not the labor. He already paid labor for the defective part. Now another $130.00 to replace the defective part!!! I see Mr. Tire had no problem stealing stealing my son's money! Won't be using Mr. Tire anymore! Poor Mechanical work and no regard for customer service.

I BROUGHT TIRES FROM THE OAKLYN NEW JERSEY LOCATION AROUND OCTOBER 2009 AND THE TIRES COST ME$ 753.00 WITH ALIGMENT AFTER ABOUT 3MONTHS I NOTICED WEAR ON ALL FOR BRAND NEW TIRES, SO I WENT BACK THINKING THEY WOULD REPLACE THEM OR SOMETHING BUT I WAS TOLD THAT WITH THE INSURANCE I HAVE ON THE TIRES THEY COULD ONLY GIVE ME NEW TIRES FOR$ 100.00 OFF
WELL I TOOK THE DEAL AND I HAD TO PAY AGAIN FOR A WHEEL ALIGMENT AND THE TIRES STILL COST ME ANOTHER $500.00 AND ITS BEEN 3MONTHS AND I HAD A BLOW OUT BUT I DONT THINK I WANT TO GO BACK TO THEM FOR NEW TIRES BECAUSE I DONTFEEL AS THOUGH THESE TIRES ARE NEW THESE WERE GOODYEAR TIRES I BROUGHT AND I DONT THINK TIRES WEAR OUT IN A FEW MONTHS.

I went into the Erdman Ave Store in Baltimore, MD on 12/26/2009 at 5:00 pm to have a tire repaired; the rep. stated that he could not fix the tire at that point because he other work that would not allow him to get to it. The store did not close until seven o’clock pm.

I called back at about 8:00 on 12/28/2009 and asked could I bring the car in to have the tie repaired; at that point I was told that there were a lot of repairs in front of me and it would be about a four wait.
When i asked about an appointment; Maurice was put on the line. He stated that tires are normally repaired in 45 min., however, there was a two hour wait at this point.

I informed Maurice that I would have to wait for the repair and asked could he give me an appointment that would allow me to time this so that I would not have to wait in the store for two hours. A very reasonable request from a service manager I would think.
His reply was in a some what arrogant manner ; we don’t give appointments at this store.

I called the Corp. Office; spoke to a rep. there and was told that Maurice would give me a call to set up an appointment. Never got that call.

If the shop mangers do not want to cooperate with customers and display an arrogant attitude when reasonable request are made, clearly they should be in a job that is more suitable to their disposition or that service should not be sold.

Buy your tires and service some were else.

Ron