I visited the Hagerstown, MD store this morning to purchase 4 new tires. The sales manager, I believe his name was Dave, told me that a "free" alignment check was included with the purchase of the tires. Dave printed out an estimate that included $89.99 for the tire alignment and when I questioned it he told me that it was only on the estimate to show what the total cost would be if the alignment was needed. He said that if the alignment wasn't done the charge would be removed. I was the first client of the day and the first car in the shop. After waiting 2 hours, for the quoted 1 hour service, Dave came in and informed me that the alignment was needed and the technician had gone ahead and corrected it. Needless to say I was very upset that I was not given the opportunity to review the results and decide whether I wanted the service. Dave simply replied that the technician thought he was doing me a favor. I expressed my displeasure and told Dave that I would not of had the $89.99 service done to correct such a minor out of alignment condition. I was also quite surprised to learn that a $89.99 alignment was a correction of a specific condition and not an complete re-alignment to bring everything back closer to the center line. Learning this made paying for the service even harder to swallow. Dave offered me 20% off of the alignment which I accepted because I had no other option after signing the estimate which included the alignment. I have no intention of ever visiting their stores again. I also intend to share my experience with my friends and associates. Leaving your clients feeling like they got screwed in a tough economy is just bad business!

On march 7th 2009 I took my 2003 Cheverolet Impala into a Mr Tire location in New Castle De. to get 4 new tires and a front end alignment. I have been using them for years and never had a problem until now...I bought this car brand new and it has never had even 1 problem the whole time I have owned it...this was the first time I was having any real work done on the car, and this was only to get new tires and an alignment...while my car was in their shop they looked for other things that could possibly be wrong...so they could try to make more money as any mechanic will try to do...they checked my belts, hoses, fluids ect and gave me advice on what to have done...any way after I paid $443.43 for my tires and alignment, I left to go home...on my way home my car mysteriously overheated and damaged my cylinder heads...when I called them and asked them what they did to my car, they denied doing anything...From what I can summize, is they did a pressure check on my coolant system and put air into my engine. Then they forgot to bleed the air out and caused my engine to overheat...now I have to pay $1, 553.00 to fix my engine because of their error...I contacted the shop, their rude customer service people and wrote a letter to the President of the company with no luck on them fixing their mistake...DO NOT TAKE YOUR VEHICLES TO MR TIRE FOR ANYTHING...THE PARENT COMPANY IS MONROE MUFFLER INC...DON'T USE THEM EITHER...MAKE SURE YOU STEER CLEAR UNLESS YOU WANT To BREAK DOWN AFTERWARDS>>>>>