Barbra Moran
4444 W. 147th St.
Midlothian, IL 60445

Dear Barbra
I want to inform you of the incidents with my transmission work do at one of your locations. The Location is 813 Memorial Parkway Northwest, Huntsville I spoke to Joe & Adam regarding this.
I’m going to start from the beginning, On January 9th My Transmission went out while dropping my children off at my ex wife’s home. Because of a snow storm I had to leave my vehicle at their house. I called Joe on the 1oth after I did some research of my own on your company. I seen no complaints with the BBB so I asked them to pick up my 2005 Nissan Xtera, they were unable to do so for a few days due to the snow, Understandable.
On January 14th I was contacted by Joe. Joe informed me that I had a transmission problem. He then informed me of a company policy that he would need $795.00 to take the transmission out and reinstall it, he also stated once the problem was found all I would have to pay for was parts. Being experienced in the trade, I told him that was high and normally it is $450.00 or so from his competition to provide me with an estimate. He stated because so many people, buy from the buy here pay hear places that the abandoned the car if the repair is more than the car is worth. I told him I understand that and that my car retails for over $6500.00 and I have the title of the car to prove ownership. He stated it is company policy and we can start to take the transmission apart if I just gave him my birth date and inform him when I would be in with the $795.00. I told Joe I would be in Monday with a check. On January 17th I provided them with a check for $795.00. Latter I stopped payment on this check but got them a bank check after we had made an agreement.
On January 21st I was contacted by Joe, Joe explained that the transmission needed to be rebuilt and it would be a little over $3700.00 for the repair. I was floored at the cost. I told him I would get back with him because we have been out of work and I needed to research my options. That day I started to call around to see if I could borrow the money. Typically when you do that you get allot of people that want to help you with their opinion. However My Mother in-law agreed to loan me the money if I would have it towed to a friends here in Arab Al. Yes I’m about an hour away from your shop. I contacted Joe and told him this. Joe started to become unprofessional in his attitude and said Fine I’ll put the transmission back in the car and you can pick it up. I explained that I did not want to have the transmission put back in the car, I just wanted them to put all the parts in a box and I would have it towed. (At this point I started to record my conversation with Joe). He started to tell me that there is no way the vehicle could be moved without the transmission being reinstalled. I explained to him that I spoke with the tow company and they had no problem putting it on a flat bed. I called Joe back and told him not to put the transmission back, he told me that is was we contracted to do take it out and put it in and that is what we are doing and you will not get your car till it was done. He told me if I sent the tow. Company down, he would call the police. The tow company still said they would try and get the car. The tow company told me that Joe intended on keeping my car and file a civil suit against me for wanting my car back. I called Joe and once again he told me it is corporate policy to reinstall the transmission because he was liable for the car, I told Joe I would sign a waiver releasing all his rights. He said no.
At this point I felt stuck in a rock and a hard place. I tried to talk to Joe to resolve the problem but this situation just got out of hand. At this point I spoke with Adam and explained that I don’t have the money and I want my car. He said he had no problem holding the car until I figured out how I could pay for it. With no choice in the matter I was stuck.
On January 28th we found out that my wife would be getting some retirement money from her ex-husband. I called Adam and told him I would have the money sometime next week and it would be a certified Check. He said great because this thing is taking up my lift. I told him to go ahead with the repair. I asked him if the car would be ready to pick up when I delivered the check. He said yes they would start working on it.
On February 7th I brought him a certified check for the total balance of the repair. I noticed the car was still on the lift and the transmission in the tray. I asked Adam why the car was not ready. He told me they sent the wrong parts and assured me they would get right on it as soon as the parts arrived. Like I told you earlier in this letter I have been in the trade. Everything was just like I left it the last time I was in that shop. He told me he should have the car ready by the end of the week and he would call me with an update.
February 11th I did not here from Mr. transmission so I called Joe took the phone and told me that the wrong converter was sent and they don’t have one in stock and it would be next week before they get it. He insured me that once he got that part they would put it in and it would be ready. Once again he said he would call me with an update.
February 15th, Still not hearing anything from Joe or Adam called They said they have not got the converter however they checked on it and it should be in later today and we will get it in and all should be good.
February 18th still not receiving a call, I called and spoke with Joe. Joe told me that they had a leak and he feels that being they sent the wrong converter they may have sent the wrong seals. So he was working on that and he would keep me advised.
February 21st Once again not hearing anything I called I Spoke with Joe they were still trying to repair the leaks. At this point I told him I needed my car he assured me that he had two guys on it and it should be ready no later than Thursday. Once again he would call me.
February 25th we called Joe said everything is in and ready to go should be done Saturday. He would call.
February 28th after not receiving a call I drove down to their shop my car is still sitting on the lift however it’s not up in the air anymore. I thought that was a good sign. I meet with Adam, He took me in the back and told me something is wrong with the computer(which they installed) in the transmission and they were working on tracing out the problem. However no one was working on my car, I left.I also contacted Jackie McNeal in customer service Corporate office

I want this problem resolved by March 2nd or I’m contacting The BBB, and my attorney I will post on the internet the type of mistreatment and abuse I have received from Mr. Transmission
03/01 12:45 PM Jackie McNeal called from corporate customer service and said my car should be done no later than Thursday and she would call and check.
03/01 4:35 Pm Joe from Mr. Transmission left a message that my car was ready to pick up and I can do so anytime 03/02
03/02 Drove to Mr. Transmission to get keys Joe proceeded to read me what he did. He stated that he overhauled the transmission and 12 Month 12000 mile local warranty including the torque converter. Then he proceeded to tell me that no electronically parts in the transmission were covered. Rather than argue with him I signed the invoice DON’T AGREE.
03/02 510pm drove my wife to pick up the car she drove the car approximately 5 miles then called me on the phone and said it seems to be slipping. We pulled over and I drove the car the whole way home the transmission was banging in and out of gear and not going into gear and causing high rpms. I also tried the overdrive and it would not engage properly. The car is unsafe for my wife to drive.
03/03 Due to the unprofessional attitude and the treats made of a civil suit by Mr. Transmission which I have the recorded conversation. We feel we have been taken advantage of threaten, and they have changed there warranty at time of pick up, so I’m sending a letter certified to Joe and Adam for a refund and we will take it to someone we can trust and not be threatened to lose our car.
Barbra I have ran Franchises in the past and you should be ashamed of how this operation is destroying your professional image.


Sunday, March 06, 2011
Dear Joe Hutton or Management
I’m notifying you in writing that 5 Miles into the drive home, the transmission you overhauled started to slip and not engage in gear properly. My wife called me on the phone and we switched cars. I drove the Xtera and I simply can’t believe that you would allow this car on the road. It is unSunday, March 06, 2011safe and hazardous to drive. You did not repair my transmission as agreed. You Have lied to me on several occasions which is noted in the timeline I sent your cooperate office. Do to the poor treatment I received from your company, which you claim you are the professionals.
Frankly I do not believe I was handled in a professional manner. Dealing with the public and threatening to take civil action on a customer, just because they could not afford to have their car repaired is horrendous. Since the beginnings of our dealing I have been traped and forced to use you for the repair or I would not get my car back without timely litigation.
On January 14th You informed me that I had a transmission problem, and that it would cost $795.00 to remove the transmission find out what parts were bad and you would provide me with an estimate for parts. The $795.00 included the labor to remove, reinstall and repair the transmission. So when you told me it would be another $2600 for parts I was skeptical. That’s when I wanted my car back so I can have it towed to my home to sell as is, or get it repaired at a later date. You denied me that right by threatening me with civil action, because I wanted to do this. Please be aware this was a verbal agreement and nothing was signed
Please see attached timeline of events sent to your corporate office of my other concerns. (Attached)
On March 2nd when I picked up my car once again you lied to me. While picking up my car you proceeded to tell me my warranty. The warranty we agreed on was full parts and labor to repair my transmission locally. Now when I go to pick up the car you tell me no electronic parts are covered. To me spending $3210.03 on cars that is worth $5500.00, and not have a warranty on all the parts you replaced including the computer you replaced, is foolish and I would have not done that. Especially since, there are many electronic parts inside today’s transmissions. I signed your agreement DON’T AGREE. I took my keys and hoped for the best that you at least fixed the transmission but you did not.
Based on my fear of you holding my car for civil action and more lies. I will not be returning my car to you but I will be having it repaired locally.


I have no problem paying your labor of $795.00. However I want my $2450.03 returned to me within 10 business days so I can have my car properly repaired. If you do not respond to this offer I will be filing in small claims court. However I will be suing for the full amount, and what it takes me to repair my car, court cost, legal fees and monetary damages. If I do not receive a check in 10 business days I will move forward with the small claims action.
I apologize that our experience was bad, and as a fellow business owner. I would hope you would do what is right.
Sincerely,
Sal Addotta

December 11, 2007 our car was brought into Mr Transmission for repair. We purchased a 36 month/ 50, 000 mile warranty he offered us on the repair. We brought the car back for the check that he required but did not receive any paper work. We asked him at that time if the warranty would work in other states as we knew at that point that the car would be moving to California. He said that there were Mr. Transmissions in California and they would honor the warranty and do any work for free. Well the transmission needs a repair for $755.00 dollars and he will not honor his warranty in fact if we pay the repair we will only have a 30 day warranty on the repair. Rob in Newport News claims first of all that he can't find the paperwork. Then he claims that the company will not honor the warranty without the paperwork and that his hands are tied. When we talk with other locations and the head office they tell us that the warranty is through Rob's business and should be honored by them. Rob claims he always has paperwork and yet has none in this case even though at first he recalls talking with us. By the end of our conversations he claims can never remember clients even though we have brought several vehicles and business to him. When we reveal that the company is not saying he cannot honor his warranty without paper work and that several other Mr. Transmissions claim it is up to him then he changes his story that his personal administration will not honor the warranty without paper work. BEWARE OF THIS MR. TRANSMISSION! Changed stories and refusal to honor warranty is it worth doing business with such dishonesty?

I called several Transmission place to get a quote on my repair, I contacted Mr Transmission in Ft Walton Beach Fl, Only to hear them slammin another company that I went to as for example, They will over charge You, Won't work right, and a THIEF. I therfore decided to go wtih Mr Transmission due to the fact I'm from Sioux Falls South Dakota.
I brought my vehicle to McGee shop for them to test drive it and take a better look at it only to get a phone call back sayin it will cost me anywhere from 1600-1800 dollars. I then told him to proceed with the tear down. Upon tear down he contacted me and told me it was going to cost me just about 2600.00 and I was flabergasted by that. I told him go ahead and repair the transmission. I recv the vehcile back on the 2nd of June. Paid in FULL CHECK. Took my family and my mother to orlando for theme park Fun. Drove 463 miles only to come to find out that I started havin tranny problem again. Contacted MCGee in Ft Walton Beach and He informed me to drive it to Altonote Spring, which is about approx 40 miles from where I was staying. On the 7th of June I met with Ruth at Mr Transmission and she informed me it will be a bit, I went to get a rental vehicle from avis, which I only kept for 3hrs due to Ruth telling me the vehicle was fixed. She claimed the computer was bad. So I went to Ford and purchased a new computer or a reman brought it back to Ruth, installed it and she said that I was good to Go. Took the car back to the rental place, which closes at 6pm it was 5:59pm when I dropped it off. Got a ride back Left Mr Transmission at 6:30 only to drive 4 miles down the road, broken down.
Contacted Ruth in Altanote Spring to informed her the vehicle is not moving and that I'm on the Highway along the side of the road. She said She'll have a tow truck there shortly, approx, 8:45 The tow truck arrived took me and the vehicle back to the shop only to find myself stranded. I asked ruth how am I suppose to get back to Kissimee Where my family is, She stated I QUOTE, ITS YOUR PERSONAL PROBLEM NOT MY RESPONSIBILTY I'VE GOT TO GO TO THE GYM. I was appaud my her action. I therefor walked to Orlando International airport to rent a vechile only to get back to my family at 1 or 2 in the am. The next day Drove to Altanote Spring,
Talked to Ruth and He contacted McGee which is in control of the situation due to the fact its his warranty. I was informed that it will take a bit of time to fix it that they would have to pull the tranny out. She then told me that We My Mother and I could not hang around. Therefore. My mother and I rented two vehicle one for her to drive back home to Mary Ester Fl. and One for me to drive my family to the airport to fly home. As Ruth said it would be a week, before it would be done.
Took off for the airport on the June 10th had to purchase airline tickets for four kids and two adults totaling approx 978.00. I purchased a round trip ticket and set my return date on the 16th of June.
During this time I contacted corporate out of Phoenix Az only for them to tell me they can't do much other then arbitrate and speed up the process. Did not recv any phone calls from Ruth or the Corp, office. I flew on in to orlando on the 16th rented another vehcile got a hotel for the night due to the fact I arrived late in the eve.
Met up with Ruth in Altonate Spring to see my vehicle in the parking lot.
She said to me didn't anyone call You, and I told her NO. and Why
She stated that my vehicle was not fix. And that she thinks the wiring harness or the computer is bad.
I was mad. Like why didn't anyone tell me, So... I suggested why don't we seperate the computer from the tranny and test it.
The Tech... Jamie Hooked up a device called the trans X and came to conclsion that the problem is in the tranny. I was really mad They told me that they tore the tranny apart the on Monday and Put it back in Tuesday or Wedesday and they mention that there was nuttin wrong with the parts. other then bad clutch plates due to the spinning of the clutches. So..
MCGEE FT Walton Beach was contacted again, and they persisted that I drive the vehicle back to Ft Walton Beach under the condition of the vehicle and I told them No I wasn't taking a chance on getting stranded. So. Again I left for Sioux Falls SD 18th due to the fact that they were going to have to pull it apart.
During this time, they have been pullin the codes on the vehicles. before the computer was replaced or the PCM, the following codes followed.
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
3. P1741 TCC control error.
4. Secondary fan Low with Low Fan on
After the computer or Pcm was replaced here are the codes
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
I flew back home and had day to day conversation with corprate office, and told me that the vehcile is ready to be picked up soon, that they are taking it for a test drive on the Monday before I leave. That day is the June 26th. I contacted Ruth later that day to assure that my vehicle is ready for pick up and she said COME ON DOWN.
Arrived in Orlando met up with Ruth in ALTNONTA Spring She rest assured me that the vehicle is good to go, I asked her to go with me on a test drive but she insisted that she had other things to do before close up. When I was also speaking with her, she told me that I've a problem with the O 2 sensor and I liked well didn't have that before I left why now. She stated its not part of the tranny so therefore she not gonna take care of it. In order to pull the tranny You have remove the exahust manifold and replace it with a new gasket.
Got in my vehicle drove three blocks called her and said You JOKING My VEHEICLE READY .. Still same ole thing Not working hard shift no shift delay of shift the same ball of wax. I decided to press forward in to Ft Walton Beach knowing that I would or could break down, It took me about 12 hrs to drive 463 miles. contacted McGee drove it to them test drove it and they said yeah got a problem bring it back in the am and We'll get on it. Before I brought it to them I took my vehicle to FORD to have the PCM Old and the New one tested Have a document stating that the PCM ARE GOOD THE PROBLEM IS IN THE TEANNY.
Brought it to McGee and He Took it for a ride only to say that the problem seems to be with the computer, well, I told him hate to rain on your parade had them tested and they are OK, the problem is Your Tranny. I demanded my money back he refused. I Run a business in South Dakota at which time has been closed to this date. I've lost thousands of dollars, Contacted Corporate and they are just plain no useful. I was threaten by McGee if I took the vehcile off the lot that they would void my warranty. I told him and insisted that they give me my money or I'll file a complaint against them to the Dept Of Agigculture and he threaten me again and stated get off my property or I'll have You arrested I told him go ahead call the police you just much a crook then anything. Till this day my vehicle is still in the shop, Lost out on the 4th of July company Picnic that i throw, My family, and the lost of our money from the Trip to the theme Park. Its been over a month and my vehicle still to this day is not fixed. I talked to corporate today the 3rd of July only to tell me that they have the tranny now pulled.
Tired... Disgusted ... and Apuald by there action. Don't care about us Ignored us when we were speaking to him.
And We'll be bringing the sherfif when We're picking up our vehicle. and Gonna give them all the publicity that they want.
Total amount of money I'm out from this minus time lost at work and income.

My transmission began to stick in 3rd gear therefor I took it to several body shops to acquire estimates. All of which were priced well over $3800. Mr Transmission was the last shop I took my vehicle to for an estimate (which after speaking with them on the phone they convinced me to have my vehicle towed to them as it was better for the car and was advertised as free on there web information). After lokking at my vehicle Alan contacted me back with an estimate of $998. He informed me that I had been misinformed about my transmission and it could be easily fixed. I was exstatic. But only 5 days later a gentleman named John called me back to inform me they were wrong and now my repairs would be $5800. Over $4000 higher than I had agreed to and $2000 higher than any other shop. I was completely upset. They are the professionals right? They couldnt tell there were other problems originally? After speaking with John I stated I didnt want any repairs made to my vehicle I just wanted to pick it up and take it to Volkswagon for any further service. Just to be told that they had torn my transmission completely apart and refused to reassemble it. Alan also stated they had thrown my gaskets away and would be charging me an additional $400 to replace them. ( I called Volkswagon who informed me these same gaskets only cost $132.95)

I made it very clear this was not what we had agreed upon. Just to be threatened that 1. they will not reassemble my transmission 2. I will be charged $400 for the replacement gaskets 3. they will not return my vehicle to me unless I pay them $998 for the original estimate $400 for gaskets and $180 for the towing bill. And all must be payed in cash! Is this even legal??

I am currently contacting an attorney and making a car payment on a vehicle thats in pieces and being held from me unless I pay them a total of
$1578 Plus taxes in cash just to receive it back to me in pieces because they will not reassemble it.

Please never make the same mistake I did. Do not take your vehicle here!!!