To,
General Manager,
Quality Control,
Maruti Suziki India Ltd, Gurgaon, Haryana


Sub:Complaint regarding Non Performance of My Car Maruti Suzuki Swift D'Zire VDI Model & Poor Quality Tyres attached to the Car
Car No. MH-04-DR-295.

Respected Sir,

I, Mr. Ramesh Manik Patil having Purchased Maruti Swift D"Zire VDI Car No. MH-04-DR-295 have to state that I pucrhased the above said Car in June 2008 from Laxmi Cars (P) Ltd., Kashimira, Thane. At the time of delivery of car I was not offered Test Drive ofthe same. Therefore after someperiod of 10 to 15 Days, I felt non-pickup, Pulling & Stearing Hard & Heavy of the Car. Immediately, next day I complained the same matter to the Laxmi Cars(p) Ltd., but That time reply was recieved from the above dealer's staff that the said problem will be solved at the time Fist Service.
But also after First Service the same problem continued to occur while driving the car. There after I continued complaining about the same, but even after Third Service of My Car & till about running of 16500 KM. I was facing the Similar Problem. Then Maruti Suzuki authoried Engineer conducted Test Drive of the said car & found out the Problem of Wheel Alignment & Balancing. and after strong recommendation of the Engineer, they did Wheel alignment of the car on 22/7/2009. but even after the said work, the problem persisted & within few days fom the said alignment, New Problem of Tyres
Condition of the Car occured & all the tyres were given for inspection & inspection report is awaited.
However I have to mention that during last 14 months Period, People of the Dealer Laxmi Cars(p) Ltd had never suggested Wheel Aligment nor they had served or taken care of the vehicle with due Care & caution. Hence I hereby complain to you that One of the Tyres of the car is totally out of Order & balance Four Tyres are also not in conditon to work & seem to be of poor qaulity. So I request you to solve my above Problem & further let me know whether all tyres will be replaced from the Dealer Side or Maruti Company side.

Kindly condider my above request & do the needful at your earliest,
Thanking You,

R.M. PATIL


C.C. TO Service Manager, MARUTI SUZUKI, MUMBAI