My problem is that Digital River do not recognize my order number and that I have lost the recently purchased & downloaded software.

I really hope you can help me with this issue that has turned into a nightmare!

I have contacted Microsoft Customer Centre support, I have contacted csdmsdirectservice who, ultimately have asked me to contact the american Digital River Customer Service for replacement, as the Uk telephone lines are just a joke!

Prior to that I have also contacted already the UK Digital River Customer service but with not success.

When I did that, even with them(the american DR support service online), my order number has not been regognised or found! Therefore, no Customer Support!!!

Can I ask for re-fund to termitate this nightmare?
NO! As my customer no is not found nor recognized! from Digital River.

I seem to have no way out but to lose both money & software along days end days of contless phonecalls & e-mails. Could you really allow this sort of behaviour with No CUSTOMER CARE AL ALL even to paying customers?!

The Uk Digital River, that is where I have purchased the prodoct have a useless telephone numbers (2 lines )I need to re-download my software and although I have paid extra for the so called "Digital back-up online service I can't benefit of my customer paying rights as you DO NOT recognise my ORDER NUMBER GIVEN from my printout receipt after the submitted paiment of £85.34 on the 31/12/09.

I am attaching my prove of purchase with all the relevant details including the activation number trusting you that this is going to be sorted at once.


Kind regards

Diana Serra
10 Warmington Road
Knowle
BRISTOL
BS14 9HG
TEL +44 (0)1275 544 144
MOB +44 0775131 4427